There’s no doubt that customer expectations are on the rise. Today’s customers are no longer impressed by a good customer experience or even a great one. They expect a first-rate…

So you’ve got plans for an amazing online community, and you’re looking for the best platform to help you build it. It’s normal to feel overwhelmed by your options —…

Any business knows the importance of customer engagement. Competition is increasing, and it’s all too easy for customers to jump to another product if yours doesn’t meet their needs. Cultivating…

Customer communities benefit brands in many ways. You can use them to create a self-service support channel, scale customer success by moving to a one-to-many help model, and gain critical…

Searching for an alternative to Hivebrite’s community platform? Let’s take a look at the 10 best alternatives while comparing the use cases, features, and pricing models of each software. But…

What do product and marketing teams do? If I have to oversimplify the answer and just state only one primary function, it’ll be the following: “Product teams are focused on…

Customer success drives any good SaaS business strategy. Customer success can lead to increased customer satisfaction, decreased customer churn, and increased customer lifetime value. However, customer success managers have a…

Tribe recently spoke with community-expert Pramod Rao to discuss his strategies for building a successful, community-led company. Pramod is the co-founder and CEO of Threado, the command center for community…

Discord is a popular community-building tool. People use it to create all kinds of communities: from gaming groups and workplace communication to customer support and staying up-to-date with friends. The…

Community Conversations #2 Webinar – Recap Tribe was recently joined by two community-engagement experts, Pablo Gonzalez and Anna Grigoryan, in Tribe’s second edition of the webinar series, Community Conversations. These…