Good customer onboarding can lead to long-term success for your customers—and by extension—your business. Get it right, and users will quickly see the value of your product. They will learn…

Good customer support doesn’t always mean support representatives providing positive experiences. It can also be empowering customers to solve issues independently. And customers are used to helping themselves (check out…

SaaS companies are subscription-based businesses. That means they need to keep customers happy with high-quality service so they can retain customers for the long term. The key element in retention…

Customers expect brands to offer different types of customer service. Microsoft says that 59% of people have used three or more channels when contacting companies for help. And 9% of…

Customer support software helps businesses provide a better customer experience. And better experiences mean happier customers—ones that are more loyal, less likely to churn, and more willing to recommend your…

Can you estimate the percentage of customers who don’t do repeat business after one bad customer service experience? The answer is 59%! Quite evident that customer support is one of…

Brands are turning to online communities to engage customers and build customer loyalty. Companies without a centralized community are starting to build them. And those with established customer groups and…

You must have heard “It’s less expensive to keep a current customer than to find a new one.” This statement has a profound impact on the bottom line of any…

People naturally form communities around things they care about. A quick search on popular social networks reveals groups for everything from sports teams and hobbies to customer community of brands…

Notable post Key factors to consider when optimizing an online community for SEO Traditionally companies implement advertising and marketing campaigns, apply PR strategies to enhance and grow the brand. However,…