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How a Community Helps with Customer Onboarding
Community building, Customer success <   

How a Community Helps with Customer Onboarding

Customer onboarding is the lifeblood of any Software as a Service (SaaS) business. Not only does high-quality onboarding matter to digital-savvy buyers, but it’s also directly linked to customer retention. That’s…
Stefan Palios Content Writer
Community building <   

7-Step Framework to Build a Sense of Community with Customers

The business case for building a customer community is undeniable. The customer community takes the idea of customer success and furthers it, offering even more opportunities for customer support, retention,…

Stefan Palios Content Writer
Community building <   

The 10 Best Alternatives to Circle (Circle.so)

Looking for alternatives to Circle.so and evaluating different community solutions? Here are the 10 best alternatives, plus a breakdown of what makes each one unique. But, first, let’s review some…

Michelle Gold-Mire Content Writer
Community building <   

Growth and Sustainability of Communities through Customer Education

Building an online community sets your business up for success and tremendous growth. It establishes a mutually beneficial relationship with your customer base and generates brand loyalty, free marketing, and…

Emma Levin Digital Content Writer
Community building <   

How to Get Your Community Indexed on Google Faster

Communities can be a huge source of web traffic. Platforms like Reddit, Quora, and StackOverflow generate millions of pageviews each month from Google. Even niche communities such as IndieHackers receive…

Duncan Elder Content Marketer

Tribe Publications

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An inside look at company culture, productivity, remote work, and more.
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News and PR <   

2021 — Tribe’s Year in Review

If 2020 was the year that entirely transformed the lives of people, 2021 was the year that had the lingering effect. As physical distancing and disruption continued, the need for…

Preetish Director of Marketing, Tribe
Community building <   

Audience vs. Community: Seven Major Differences (And Some Similarities)

“Audience vs. community”—at Tribe, we often come across this discussion. People want to know what are the differences between an audience and a community. It’s easy to see why it…

Duncan Elder Content Marketer
Community building <   

Where does the Community Management Function Sit Inside a Company?

The community manager role becomes essential when your brand’s online community starts growing. This person is the connection between your community and your organization. They ensure that both the community…

Duncan Elder Content Marketer
Key Customer Support Trends to Prepare For in 2022
Customer success <   

Key Customer Support Trends to Prepare For in 2022

The basic customer expectations from support are the feeling of being heard, appreciated, and valued. Now with access to technology, customer support expectations are also evolving. Customers don’t just want…

Duncan Elder Content Marketer
Community building <    16 Min read

Customer Community Platform vs. Helpdesk: Distinct Solutions that Work Well Together

You already know how a helpdesk can streamline your customer support. And you probably know that a customer community brings significant benefits too. But did you know that the two…

Duncan Elder Content Marketer
Product updates <    16 Min read

SSO Integration with Outseta – Easy Login and Community Monetization

We’re thrilled to announce a new partnership with Outseta, a leading membership platform. The integration makes it easy for you to log your customers in to the community—whether you are…

Duncan Elder Content Marketer

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70+ Techniques to Engage Community Members
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Community building, Customer success <   

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