If 2020 was the year that entirely transformed the lives of people, 2021 was the year that had the lingering effect. As physical distancing and disruption continued, the need for…

The community manager role becomes essential when your brand’s online community starts growing. This person is the connection between your community and your organization. They ensure that both the community…

The basic customer expectations from support are the feeling of being heard, appreciated, and valued. Now with access to technology, customer support expectations are also evolving. Customers don’t just want…

You already know how a helpdesk can streamline your customer support. And you probably know that a customer community brings significant benefits too. But did you know that the two…