The Complete Guide to Customer Self-Service
Good customer support doesn’t always mean support representatives providing positive experiences. It can also be empowering customers to solve issues independently. And customers are used to…
All You Need to Know About SaaS Customer Support
SaaS companies are subscription-based businesses. That means they need to keep customers happy with high-quality service so they can retain customers for the long term. The key element in…
Types of Customer Service to Provide Exceptional Support Experiences
Customers expect brands to offer different types of customer service. Microsoft says that 59% of people have used three or more channels when contacting companies for help. And 9% of people…
The Best Customer Support Software for Your Team in 2021
Customer support software helps businesses provide a better customer experience. And better experiences mean happier customers—ones that are more loyal, less likely to churn, and more willing…
14 Customer Support Metrics for High Performing Teams
Can you estimate the percentage of customers who don’t do repeat business after one bad customer service experience? The answer is 59%! Quite evident that customer support is one of the most…
The Best Online Community Software for Your Brand
Brands are turning to online communities to engage customers and build customer loyalty. Companies without a centralized community are starting to build them. And those with established…
SaaS Customer Success: The Complete Guide [2021]
You must have heard “It’s less expensive to keep a current customer than to find a new one.” This statement has a profound impact on the bottom line of any business.…
The Ultimate Guide to Building a Customer Community
People naturally form communities around things they care about. A quick search on popular social networks reveals groups for everything from sports teams and hobbies to customer community of…
How Building Your Own Community Contributes to SEO and Branding
Traditionally companies implement advertising and marketing campaigns, apply PR strategies to enhance and grow the brand. However, did you know that building your own community can also be a…
The Best Customer Success Software to Power Your Company in 2021
Tribe has witnessed tremendous growth and our focus on customer success is also improving continuously. This has helped us create happier clients that are worth more to our business. While…
How to Monetize Your Online Community: 7 Strategies
The rise of digital adoption in 2020 has been impossible to ignore. Millions of people have turned towards technology to meet their learning needs as well as tackle the challenges of social…
The Complete Guide to Building Brand Community
“We should really be thinking of creating a community for our brand.” If you work on the marketing side of your company you have probably heard this statement plenty of times from…
