The Ultimate Guide to Community Management
In today’s highly interactive and digitally connected world, it’s strange to think that it can seem like we’re isolated from those who are known to us. With a large segment of…
How to Create a Social Media Site
Let’s start with a question – do you know what percentage of adults in the U.S. use social media? The answer is more than 70%! And the average person has 8.5 different social…
Community-Led Growth: The Key to Acquisition, Expansion, and Retention?
Businesses have long benefited from communities of dedicated customers. But these communities and user groups haven’t always been central to growth. They’re often just a welcome side effect of…
Exploring Points-Based Rewards to Increase Community Engagement
This is a guest post written by Tribe’s integration partner, Rybbon. Community engagement is critical for driving contribution and empowering customers as well as prospects to provide…
The Complete Guide to Effective Customer Onboarding
Good customer onboarding can lead to long-term success for your customers—and by extension—your business. Get it right, and users will quickly see the value of your product. They will learn…
The Complete Guide to Customer Self-Service
Good customer support doesn’t always mean support representatives providing positive experiences. It can also be empowering customers to solve issues independently. And customers are used to…
All You Need to Know About SaaS Customer Support
SaaS companies are subscription-based businesses. That means they need to keep customers happy with high-quality service so they can retain customers for the long term. The key element in…
Types of Customer Service to Provide Exceptional Support Experiences
Customers expect brands to offer different types of customer service. Microsoft says that 59% of people have used three or more channels when contacting companies for help. And 9% of people…
The Best Customer Support Software for Your Team in 2021
Customer support software helps businesses provide a better customer experience. And better experiences mean happier customers—ones that are more loyal, less likely to churn, and more willing…
14 Customer Support Metrics for High Performing Teams
Can you estimate the percentage of customers who don’t do repeat business after one bad customer service experience? The answer is 59%! Quite evident that customer support is one of the most…
The Best Online Community Software for Your Brand
Brands are turning to online communities to engage customers and build customer loyalty. Companies without a centralized community are starting to build them. And those with established…
SaaS Customer Success: The Complete Guide [2021]
You must have heard “It’s less expensive to keep a current customer than to find a new one.” This statement has a profound impact on the bottom line of any business.…
