Customer Engagement: 8 Powerful Strategies to Implement in 2021
You can’t build a large customer base without engaging them first. But your customer engagement efforts shouldn’t stop once someone buys. Keeping users interested in the post-sale stage builds…
Announcing Tribe’s $7.5m Seed Funding Led by Bessemer Venture Partners and CRV
Press mentions Forbes – Why Tribe Believes In The Power Of Customer Communities BetaKit – Tribe Technologies Announces November Seed Funding as Company Looks to Scale Online…
What is an Online Community? (And How You Can Grow One)
Most of us are members of some type of online community. And there’s a good reason why this is the case: they are powerful social hubs that benefit us immensely. We join them to learn,…
Q&A Software: The Easy Way to Answer Customer Questions
It’s something we’ve all experienced: you want to buy a product online, but the description doesn’t answer all your questions. You have three options: Buy the product and cross your fingers…
Customer Success vs. Customer Support: What’s the Difference?
Customer experience drives business success. Create one that people love and your company will improve retention and loyalty, speeding up growth and increasing revenue in the process. Two of…
The Ultimate Guide to Community Management
In today’s highly interactive and digitally connected world, it’s strange to think that it can seem like we’re isolated from those who are known to us. With a large segment of…
How to Create a Social Media Site
Let’s start with a question – do you know what percentage of adults in the U.S. use social media? The answer is more than 70%! And the average person has 8.5 different social…
Community-Led Growth: The Key to Acquisition, Expansion, and Retention?
Businesses have long benefited from communities of dedicated customers. But these communities and user groups haven’t always been central to growth. They’re often just a welcome side effect of…
Exploring Points-Based Rewards to Increase Community Engagement
This is a guest post written by Tribe’s integration partner, Rybbon. Community engagement is critical for driving contribution and empowering customers as well as prospects to provide…
The Complete Guide to Effective Customer Onboarding
Good customer onboarding can lead to long-term success for your customers—and by extension—your business. Get it right, and users will quickly see the value of your product. They will learn…
The Complete Guide to Customer Self-Service
Good customer support doesn’t always mean support representatives providing positive experiences. It can also be empowering customers to solve issues independently. And customers are used to…
All You Need to Know About SaaS Customer Support
SaaS companies are subscription-based businesses. That means they need to keep customers happy with high-quality service so they can retain customers for the long term. The key element in…
