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A Complete Guide To Customer Engagement Platforms + Our Top Picks

A Complete Guide To Customer Engagement Platforms + Our Top Picks

There’s no doubt that customer expectations are on the rise. Today’s customers are no longer impressed by a good customer experience or even a great one. They expect a first-rate…

Selecting a community platform? Consider these 15 criteria

So you’ve got plans for an amazing online community, and you’re looking for the best platform to help you build it. It’s normal to feel overwhelmed by your options —…

Different Customer Engagement Models (And When To Use Them)

Any business knows the importance of customer engagement. Competition is increasing, and it’s all too easy for customers to jump to another product if yours doesn’t meet their needs. Cultivating…

11 Best Forum Software for Building a Customer Community

Customer communities benefit brands in many ways. You can use them to create a self-service support channel, scale customer success by moving to a one-to-many help model, and gain critical…

The 10 Best Alternatives To Hivebrite

Searching for an alternative to Hivebrite’s community platform? Let’s take a look at the 10 best alternatives while comparing the use cases, features, and pricing models of each software. But…

Launching Side Products: Why Marketing Should Function like Product Teams (+ Product Hunt Checklist)

What do product and marketing teams do? If I have to oversimplify the answer and just state only one primary function, it’ll be the following: “Product teams are focused on…

Why Community is a Vital Part of Customer Success

Customer success drives any good SaaS business strategy. Customer success can lead to increased customer satisfaction, decreased customer churn, and increased customer lifetime value. However, customer success managers have a…

Trends for Community-led Brands: Actionable Insights for Growth

Tribe recently spoke with community-expert Pramod Rao to discuss his strategies for building a successful, community-led company. Pramod is the co-founder and CEO of Threado, the command center for community…

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