Customer onboarding is the lifeblood of any Software as a Service (SaaS) business. Not only does high-quality onboarding matter to digital-savvy buyers, but it’s also directly linked to customer retention. That’s…

The business case for building a customer community is undeniable. The customer community takes the idea of customer success and furthers it, offering even more opportunities for customer support, retention,…

Looking for alternatives to Circle.so and evaluating different community solutions? Here are the 10 best alternatives, plus a breakdown of what makes each one unique. But, first, let’s review some…

Building an online community sets your business up for success and tremendous growth. It establishes a mutually beneficial relationship with your customer base and generates brand loyalty, free marketing, and…

Communities can be a huge source of web traffic. Platforms like Reddit, Quora, and StackOverflow generate millions of pageviews each month from Google. Even niche communities such as IndieHackers receive…

If 2020 was the year that entirely transformed the lives of people, 2021 was the year that had the lingering effect. As physical distancing and disruption continued, the need for…

“Audience vs. community”—at Tribe, we often come across this discussion. People want to know what are the differences between an audience and a community. It’s easy to see why it…

The community manager role becomes essential when your brand’s online community starts growing. This person is the connection between your community and your organization. They ensure that both the community…

The basic customer expectations from support are the feeling of being heard, appreciated, and valued. Now with access to technology, customer support expectations are also evolving. Customers don’t just want…

You already know how a helpdesk can streamline your customer support. And you probably know that a customer community brings significant benefits too. But did you know that the two…