If 2020 was the year that entirely transformed the lives of people, 2021 was the year that had the lingering effect. As physical distancing and disruption continued, the need for…

“Audience vs. community”—at Tribe, we often come across this discussion. People want to know what are the differences between an audience and a community. It’s easy to see why it…

The community manager role becomes essential when your brand’s online community starts growing. This person is the connection between your community and your organization. They ensure that both the community…

The basic customer expectations from support are the feeling of being heard, appreciated, and valued. Now with access to technology, customer support expectations are also evolving. Customers don’t just want…

You already know how a helpdesk can streamline your customer support. And you probably know that a customer community brings significant benefits too. But did you know that the two…

We’re thrilled to announce a new partnership with Outseta, a leading membership platform. The integration makes it easy for you to log your customers in to the community—whether you are…

Slack is hugely popular for its use in workplace communication, hosting communities, and even for talking among friends. It is a great tool. But that doesn’t mean it is the…

When you meet people in the offline world, who do you meet? Chances are it is small groups of people with similar interests to your own. Most of us value…

You can’t build a large customer base without engaging them first. But your customer engagement efforts shouldn’t stop once someone buys. Keeping users interested in the post-sale stage builds loyalty…

If you want to build an online community, you’ve probably thought about running it on Slack. And there’s a good reason for that; many successful communities use the tool. But,…