At Tribe, one of our key foundations is to start with the customers. Everything we build at Tribe is to empower businesses and creators to launch branded online communities that they can call their own. Each tribe is distinct and offers a completely unique experience to the members.
We are in a novel position — very few companies create solutions that are directly experienced by both the customers and the customer’s customers. So, the stakes are high for us and we have a great responsibility to offer the absolute best experience.
Today, Tribe was named as a leader in the G2 Grid for Community Software as well as a high performer within the Knowledge Management category. The Fall reports by G2 for different software categories highlight metrics that encompass ease of implementation, usability, ease of business, ability to meet requirements, etc.
The G2 Grid for Community Software is powered by market penetration score, levels of customer satisfaction, likeliness to recommend ratings from real users on G2, the world’s leading software review website. Tribe Platform received positive reviews from customers compared to similar products in the community software category.
Badges rewarded to Tribe are:
- Leader: Tribe was rated highly by G2 users and had substantial customer satisfaction and market presence scores.
- Users Love Us: Awarded to solutions with a minimum of 4.0 rating. Tribe’s current rating stands at 4.8.
- The Most Implementable Product
- Easiest To Do Business With
- Best Meets Requirements
- Best Usability
“We are pleased to announce that Tribe earned several badges in the G2 Fall 2020 Grid Report. This is a jump from our last quarter that had placed us in the High Performer category. This recognition solidifies our position as a leader in the community software space,” said Mo Malayeri, Co-founder of Tribe. “Earning the badge for ‘Users Love Us’ shows we are executing on our promise to deliver a powerful platform that delights our clients and offers a top-notch customer experience.”
Tribe’s Satisfaction index score was calculated by G2’s proprietary algorithm that factors in real-user satisfaction ratings for a number of relationship-related review questions. Tribe received the highest score among products in Community Software; 100% percent of users rated it 4 or 5 stars. Additionally, in terms of customers’ belief in the Product Direction, Tribe received 10 out of 10.
This is a huge honor for us at Tribe, especially as the results are based on reviews by our clients. Learn out more about Tribe’s approach to community building by creating a free community for up to 500 members.
Check out our vision for no-code community software as we fully focus on building Tribe V2, a solution to further bolster our ability to humanize brands.