Key Customer Support Trends to Prepare For in 2022

Key Customer Support Trends to Prepare For in 2022

The basic customer expectations from support are the feeling of being heard, appreciated, and valued. Now with access to technology, customer support expectations are also evolving. Customers don’t just want…

Customer Community Platform vs. Helpdesk: Distinct Solutions that Work Well Together

Customer Community Platform vs. Helpdesk: Distinct Solutions that Work Well Together

You already know how a helpdesk can streamline your customer support. And you probably know that a customer community brings significant benefits too. But did you know that the two…

14 Customer Support Metrics for High Performing Teams

14 Customer Support Metrics for High Performing Teams

Can you estimate the percentage of customers who don’t do repeat business after one bad customer service experience? The answer is 59%! Quite evident that customer support is one of…

Customer Success vs. Customer Support: What’s the Difference?

Customer experience drives business success. Create one that people love and your company will improve retention and loyalty, speeding up growth and increasing revenue in the process. Two of the…

The Complete Guide to Effective Customer Onboarding

Good customer onboarding can lead to long-term success for your customers—and by extension—your business. Get it right, and users will quickly see the value of your product. They will learn…

The Complete Guide to Customer Self-Service

Good customer support doesn’t always mean support representatives providing positive experiences. It can also be empowering customers to solve issues independently. And customers are used to helping themselves (check out…

All You Need to Know About SaaS Customer Support

SaaS companies are subscription-based businesses. That means they need to keep customers happy with high-quality service so they can retain customers for the long term. The key element in retention…

Types of Customer Service to Provide Exceptional Support Experiences

Customers expect brands to offer different types of customer service. Microsoft says that 59% of people have used three or more channels when contacting companies for help. And 9% of…

The Best Customer Support Software for Your Team in 2021

Customer support software helps businesses provide a better customer experience. And better experiences mean happier customers—ones that are more loyal, less likely to churn, and more willing to recommend your…

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