11 Best Forum Software for Building a Customer Community

11 Best Forum Software for Building a Customer Community

Customer communities benefit brands in many ways. You can use them to create a self-service support channel, scale customer success by moving to a one-to-many help model, and gain critical…

14 Customer Support Metrics for High Performing Teams

Can you estimate the percentage of customers who don’t do repeat business after one bad customer service experience? The answer is 59%! Quite evident that customer support is one of…

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