What Does Customer Support Mean in 2022?

What Does Customer Support Mean in 2022?

The basic customer expectations from support are the feeling of being heard, appreciated, and valued. Now with access to technology, customer support expectations are also evolving. Customers don’t just want…

14 Customer Support Metrics for High Performing Teams

Can you estimate the percentage of customers who don’t do repeat business after one bad customer service experience? The answer is 59%! Quite evident that customer support is one of…

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