At Tribe, everything we do is centered around our customers. We’re on a mission to empower the brands and creators to build online communities with tools as sophisticated as existing social networks for better user engagement and retention. And that is reflected in the reports released by independent software marketplaces like G2 Crowd.
G2’s reports are produced every quarter and identify companies within a given space to place them in different categories such as Leader, High Performer, Niche, and Contenders. This is done largely using G2’s unique algorithm that calculates market penetration of a software solution and the ‘Customer Satisfaction’ rating.
Today, Tribe was named as a leader in the G2 Grid for Online Community Management as well as a high performer within the Knowledge Management category. The Fall reports by G2 for different software categories highlight metrics that encompass ease of implementation, usability, ease of business, ability to meet requirements, etc.
Tribe Platform received positive reviews from customers compared to similar products in the community software category. The Satisfaction index score was calculated by G2’s proprietary algorithm that factors in real-user satisfaction ratings for several relationship-related review questions.
Badges rewarded to Tribe are:
- Leader: Tribe got selected as a Leader again based on customer satisfaction and market presence
- Fastest implementation: This solidifies our platform as a solution that empowers businesses to go-live swiftly (even with customizations)
- Easiest Admin: We keep improving the administration capabilities and adding tools to improve moderation
- The Most Implementable Product
- Easiest To Do Business With
- Best Meets Requirements
- Best Usability
Tribe received the highest score among products in Community Software; 100% percent of users rated it 4 or 5 stars. Additionally, customers ranked our quality of support at 94% and 96% of the customers have indicated that they would recommend us to peers. We’re incredibly humbled by the choice of our customers and would like to thank everyone who submitted a review.
“We are excited to learn that Tribe was awarded numerous badges in the G2 Winter 2021 Report. The love and trust that our customers have expressed for us make us even stronger in our resolve to deliver a much powerful community solution.”, said Mo Malayeri, Co-founder of Tribe. “We’re looking forward to 2021 and with the launch of Tribe v2 private beta in January we’re going to further cement our position in the community software space.”
Learn out more about Tribe’s approach to community building by creating a free community for up to 500 members.