Customer support is the actions you take to troubleshoot customer problems. Good support streamlines the customer experience and ensures that technical issues don’t stop your customers from using your product.
There are many ways to offer customer support. Having live agents available via phone or chat is a must for many businesses. Knowledge bases and customer communities are other ways to offer support.
Both of these channels are self-service, which means customers can find answers to their questions independently.
What is the difference between customer service and customer support?
Customer service is the catch-all term for all the ways you help your customers. It includes both customer support and customer success.
Customer success is when you proactively help customers use your product or service to reach their goals. By helping people get value from your product, you encourage them to stick with your business, thus increasing retention and reducing churn. You’ll also have a more satisfied customer base.
An internet forum is a place where people can discuss their interests online. There are forums on pretty much any topic you can think of.