An online community is a group of people that gather online around a specific topic. The groups are typically based on a particular interest or profession. Online communities form all over the internet but may benefit from a dedicated home to encourage networking and discussion.
What is an example of an online community?
Omnichannel support is when businesses provide a seamless experience across multiple channels. Your team can offer the same high-quality support whether customers call, email, message, or join your community.
An online community manager is a person in charge of running and growing an online community. They are an essential part of any thriving community.