Q&A software makes it easy for people to ask and answer questions. Companies use these tools throughout the buyer's journey in places where customers may need an answer to a query.
Many ecommerce stores integrate Q&A software on their product pages so people can discover all the answers they need. Meanwhile, SaaS products often use these tools to help people with onboarding or customer success.
Community platforms can be powerful forms of Q&A software. Tribe lets you embed community discussions throughout your website or app so you can provide help to people when they need it.
A private community is a community that is closed to the outside world. All discussions and content shared is visible to members only. Private communities may have stricter requirements about who can join than public communities.
Self-service support is when customers use your resources to find solutions to their problems independently instead of contacting your team.