A Complete Guide To Customer Engagement Platforms + Our Top Picks
There’s no doubt that customer expectations are on the rise. Today’s customers are no longer impressed by a good customer experience or even a great one. They expect a first-rate experience,…
Selecting a community platform? Consider these 15 criteria
So you’ve got plans for an amazing online community, and you’re looking for the best platform to help you build it. It’s normal to feel overwhelmed by your options — there are all kinds of…
Different Customer Engagement Models (And When To Use Them)
Any business knows the importance of customer engagement. Competition is increasing, and it’s all too easy for customers to jump to another product if yours doesn’t meet their needs.…
11 Best Forum Software for Building a Customer Community
Customer communities benefit brands in many ways. You can use them to create a self-service support channel, scale customer success by moving to a one-to-many help model, and gain critical…
The 10 Best Alternatives To Hivebrite
Searching for an alternative to Hivebrite’s community platform? Let’s take a look at the 10 best alternatives while comparing the use cases, features, and pricing models of each software. But…
Launching Side Products: Why Marketing Should Function like Product Teams (+ Product Hunt Checklist)
What do product and marketing teams do? If I have to oversimplify the answer and just state only one primary function, it’ll be the following: “Product teams are focused on building…
Why Community is a Vital Part of Customer Success
Customer success drives any good SaaS business strategy. Customer success can lead to increased customer satisfaction, decreased customer churn, and increased customer lifetime value. However,…
Trends for Community-led Brands: Actionable Insights for Growth
Tribe recently spoke with community-expert Pramod Rao to discuss his strategies for building a successful, community-led company. Pramod is the co-founder and CEO of Threado, the command…
16 Discord Alternatives for Every Use Case
Discord is a popular community-building tool. People use it to create all kinds of communities: from gaming groups and workplace communication to customer support and staying up-to-date with…
Engagement and Growth Secrets for Brand Communities
Community Conversations #2 Webinar – Recap Tribe was recently joined by two community-engagement experts, Pablo Gonzalez and Anna Grigoryan, in Tribe’s second edition of the webinar…
How To Grow Your SaaS Product Community with Network Effect
The network effect is the ultimate marketing strategy. For a SaaS business, cultivating a network effect increases customer satisfaction and retention strengthens customer loyalty and creates…
11 Outstanding Examples of Brand Communities
There are many types of brand communities — ranging from communities built by software products companies for customer support and customer success to those that bring consumers closer to…