A customer engagement solution built for SaaS brands

Cut support costs, scale customer success, and build powerful products – all with a brand community!

Thousands of SaaS brands engage and delight
customers with Tribe

Turns out one platform can do it all

A hub for all things customer engagement. From product education and customer support to product feedback and events.

Self-service help center, decreased support cost

  • Deflect support tickets with a forum that enables your customers to ask questions and get help from their peers.
  • Create a knowledge base optimized for search engines and be right in front of your customers when they search for product issues.
  • Leverage members’ questions and answers to expand your support resources, covering all aspects of customer issues.
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Support space

SEO & indexation

advanced search

Advanced search

Robust product resources, more successful customers

  • Scale customer success with a one-to-many approach. Improve product adoption and decrease churn among lower-tier customers.
  • Ensure your customers get the most out of your product. Organize webinars, courses, and AMAs, and centralize product education materials.
  • Monitor user satisfaction by collecting feedback and analyzing community discussions.
  • Promote the value of your key features. Encourage users to share product tips and tricks and their success stories.
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Knowledge base

Rich composer

Gamification

Building with users, better product adoption

  • Only build what matters. Collect feature requests from your users, and sort their ideas based on the number of upvotes or importance to optimize your product roadmap.
  • Give beta access to your super users and collect their feedback in an exclusive space.
  • Create a changelog to notify existing customers about new features and encourage prospects to try your product.
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Ideation Space

changelog

Changelog

private

Private or hidden Spaces

A no-code, customizable community platform

What you need to engage your customers, enhance their experience, and win them for life!

Customize everything

Go beyond basic branding. Select, arrange, and configure Blocks to build your unique layout with zero coding.

Apps for additional functionalities

Build a community that functions the way you want. Pick apps from the Tribe App Store, or build custom apps to breathe life into your unique ideas.

Social touchpoint throughout the customer journey

Easily embed your community into your existing app or website to improve customer engagement and community adoption.

Connected to your tools

Integrated with industry-leading software to automate and enhance your customer success workflow

Intercom

Enrich Intercom contacts with member property data to run targeted campaigns and boost engagement.

Hotjar

Run surveys, and understand how members interact with the community, what they need, and how they feel.

Connected to your tools

Integrated with industry-leading software to automate and enhance your customer success workflow

Slack

Enables admins and moderators to receive notifications from the community directly inside Slack

Zapier

Connect your community with apps you already use and automate workflows

Ready to engage your customers?

No credit card required

“We love Tribe because it offers our members a distraction-free place to network, learn, and grow their businesses. The thoughtful customization features help us personalize the experience.”

Jennifer Lee

WebinarNinja

Webinanrninja video
WebinarNinja is building a community to connect entrepreneurs, enable peer-to-peer learning, and solve customer issues.

Read case study →

“Tribe scales with our growth and makes it easy to customize the community! The price point was great for us to be able to get into a community.”

David Gurthrie

CondoControl

CondoControl video
Condo Control is building a global customer community to enable customers to help each other and build a central knowledge hub.

Read case study →

Build Your community today,
pick a plan later!