Lessons to help customers be successful and deliver delightful customer experiences.
Customer onboarding plays a critical role in ensuring that customers are successful with a product or service, especially in the case of a Software as a Service (SaaS) business. Not…
The basic customer expectations from support are the feeling of being heard, appreciated, and valued. Now with access to technology, customer support expectations are also evolving. Customers don’t just want…
You already know how a helpdesk can streamline your customer support. And you probably know that a customer community brings significant benefits too. But did you know that the two…
Customer success drives any good SaaS business strategy. Customer success can lead to increased customer satisfaction, decreased customer churn, and increased customer lifetime value. However, customer success managers have a…
Customer experience drives business success. Create one that people love and your company will improve retention and loyalty, speeding up growth and increasing revenue in the process. Two of the…
Good customer onboarding can lead to long-term success for your customersâand by extensionâyour business. Get it right, and users will quickly see the value of your product. They will learn…
Good customer support doesnât always mean support representatives providing positive experiences. It can also be empowering customers to solve issues independently. And customers are used to helping themselves (check out…
SaaS companies are subscription-based businesses. That means they need to keep customers happy with high-quality service so they can retain customers for the long term. The key element in retention…
Customers expect brands to offer different types of customer service. Microsoft says that 59% of people have used three or more channels when contacting companies for help. And 9% of…
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