How a Community Helps with Customer Onboarding

How a Community Helps with Customer Onboarding

Customer onboarding plays a critical role in ensuring that customers are successful with a product or service, especially in the case of a Software as a Service (SaaS) business. Not…

Key Customer Support Trends to Prepare For in 2022

Key Customer Support Trends to Prepare For in 2022

The basic customer expectations from support are the feeling of being heard, appreciated, and valued. Now with access to technology, customer support expectations are also evolving. Customers don’t just want…

Customer Community Platform vs. Helpdesk: Distinct Solutions that Work Well Together

Customer Community Platform vs. Helpdesk: Distinct Solutions that Work Well Together

You already know how a helpdesk can streamline your customer support. And you probably know that a customer community brings significant benefits too. But did you know that the two…

Why Community is a Vital Part of Customer Success

Customer success drives any good SaaS business strategy. Customer success can lead to increased customer satisfaction, decreased customer churn, and increased customer lifetime value. However, customer success managers have a…

Customer Success vs. Customer Support: What’s the Difference?

Customer experience drives business success. Create one that people love and your company will improve retention and loyalty, speeding up growth and increasing revenue in the process. Two of the…

The Complete Guide to Effective Customer Onboarding

Good customer onboarding can lead to long-term success for your customers—and by extension—your business. Get it right, and users will quickly see the value of your product. They will learn…

The Complete Guide to Customer Self-Service

Good customer support doesn’t always mean support representatives providing positive experiences. It can also be empowering customers to solve issues independently. And customers are used to helping themselves (check out…

All You Need to Know About SaaS Customer Support

SaaS companies are subscription-based businesses. That means they need to keep customers happy with high-quality service so they can retain customers for the long term. The key element in retention…

Types of Customer Service to Provide Exceptional Support Experiences

Customers expect brands to offer different types of customer service. Microsoft says that 59% of people have used three or more channels when contacting companies for help. And 9% of…

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