Success

How a Community Helps with Customer Onboarding

Customer onboarding plays a critical role in ensuring that customers are successful with a product or service, especially in the case of a Software as a Service (SaaS) business. Not…

Stefan Palios Content Writer

Customer success <

Key Customer Support Trends to Prepare For in 2022

The basic customer expectations from support are the feeling of being heard, appreciated, and valued. Now with access to technology, customer support expectations are also evolving. Customers don’t just want…

Duncan Elder Content Marketing

Community building <

Customer Community Platform vs. Helpdesk: Distinct Solutions that Work Well Together

You already know how a helpdesk can streamline your customer support. And you probably know that a customer community brings significant benefits too. But did you know that the two…

Duncan Elder Content Marketing

Community building <

The Best Customer Support Software for Your Team in 2021

Customer support software helps businesses provide a better customer experience. And better experiences mean happier customers—ones that are more loyal, less likely to churn, and more willing to recommend your…

Duncan Elder Content Marketing

Customer success <

14 Customer Support Metrics for High Performing Teams

Can you estimate the percentage of customers who don’t do repeat business after one bad customer service experience? The answer is 59%! Quite evident that customer support is one of…

Duncan Elder Content Marketing

Customer success <

SaaS Customer Success: The Complete Guide [2021]

You must have heard “It’s less expensive to keep a current customer than to find a new one.” This statement has a profound impact on the bottom line of any…

Duncan Elder Content Marketing

Community building <

The Best Customer Success Software to Power Your Company in 2021

Tribe has witnessed tremendous growth and our focus on customer success is also improving continuously. This has helped us create happier clients that are worth more to our business. While…

Duncan Elder Content Marketing

Community building, Customer success <

5 Ways To Drive Customer Success With An Online Community

Your company’s online community has a lot to do with customer success. That’s why you must invest time and resources into building vibrant communities around your brand. Humans are social…