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How a Community Helps with Customer Onboarding

How a Community Helps with Customer Onboarding

Customer onboarding plays a critical role in ensuring that customers are successful with a product or service, especially in the case of a Software as a Service (SaaS) business. Not…

Key Customer Support Trends to Prepare For in 2022

Key Customer Support Trends to Prepare For in 2022

The basic customer expectations from support are the feeling of being heard, appreciated, and valued. Now with access to technology, customer support expectations are also evolving. Customers don’t just want…

Customer Community Platform vs. Helpdesk: Distinct Solutions that Work Well Together

Customer Community Platform vs. Helpdesk: Distinct Solutions that Work Well Together

You already know how a helpdesk can streamline your customer support. And you probably know that a customer community brings significant benefits too. But did you know that the two…

14 Customer Support Metrics for High Performing Teams

Can you estimate the percentage of customers who don’t do repeat business after one bad customer service experience? The answer is 59%! Quite evident that customer support is one of…

SaaS Customer Success: The Complete Guide [2021]

You must have heard “It’s less expensive to keep a current customer than to find a new one.” This statement has a profound impact on the bottom line of any…

The Best Customer Success Software to Power Your Company in 2021

Tribe has witnessed tremendous growth and our focus on customer success is also improving continuously. This has helped us create happier clients that are worth more to our business. While…

5 Ways To Drive Customer Success With An Online Community

Your company’s online community has a lot to do with customer success. That’s why you must invest time and resources into building vibrant communities around your brand. Humans are social…

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