Tribe vs. Circle.so

Are you evaluating platforms to host your community? Here is a
30-point comparison to help you select the right community platform.

Comparison

What’s the difference between
Tribe and Circle?

First, a big shout out to the team at Circle. They have built a solid community platform for creators to monetize online communities.

However, there are some limitations that don’t make it a preferrable solution for businesses to build brand-led communities. In this guide, we’ll give an extensive comparison and highlight factors you should consider when selecting a community platform.

Tribe vs. Circle

TribeCircle
Features
Customization
Create unique experiences for members with page builder and community blocks
Themes
Select pre-built color palettes and typography for your community.
Templates
Get started with templates and customize them based on your needs.
Embeddable widgets
Plug in valuable social elements of the community inside the product or website.
Developer platform
Enhance the functionality of the community with API, Webhooks, and Liquid Template.
React SDK
Embed the community into your mobile and web app so you can fully customize the UI.
Custom domain
Give access to your community under your domain.
Reporting and analytics
Built-in dashboard to track key metrics.
Amplitude analytics integration
Get valuable insights from a granular view of member activities and properties.
Mixpanel integration
Measure community health and understand the engagement activities for retained customers.
Direct Google Analytics and Tag Manager integration
Easily measure and track KPIs related to community traffic.
Hotjar and FullStory integration
Understand member needs and view video playbacks of user sessions.
Slack integration
Receive community notifications directly inside Slack.
Live streaming
Interact with your members in real time with a video feed, chat, and more
Private messaging
Enable members to send private messages
Gamification
Leaderboard to improve community engagement.
SSO
SAML, JWT, OAuth2.0, social networks, WordPress, and more.
Auth0, WordPress, Teachable, social networks, and more.
Member profile and directory
Track a community activities and filter them based on different parameters
Custom profile fields
Customize and add profile fields based on your needs.
SEO Settings
Customize meta title, description, and social sharing images.
Customize meta title and description.
Events
Schedule events and allow members to RSVP.
Native payment processing
Collect payment from members and give access to your community.
Outseta and Memberful integration
Build community with paid membership.
Zapier integration
Connect your community with apps you already use and automate workflows
Custom code
Add custom HTML and JavaScript code to your community.
GDPR compliance
Ensure that your community complies with GDPR requirements.
Mobile app
Enable your community members to log in using a Circle-branded mobile app.
Data residency
Host your community data at a specific geo location for regulatory compliance.
Advanced security
Custom SSL, custom security headers, and SOC II certification
Audit log
Track community activities and filter them based on different parameters
Advanced search
Makes it easy for community members to find content with the help of filters

Immediate Access. No Credit Card Required.

Tribe helped us build a unified community with continuous experience for learners and create a robust communication channel.

Mariah Olson

Head of Community, Schoolhouse

5x

your customer retention


80%

of your customers engaged

Should you build a community
with Tribe or Circle?

Tribe is a community platform — consider this as a solution that offers you different building blocks so you can arrange and configure them to create different types of community pages. This helps businesses create unique brand-led communities since every community is different.

Apart from that, community admins have access to carefully crafted color palletes, themes, and templates to get started easily with best practices. These can be further customized exactly based on the business needs. Spaces in Tribe communities support different views so you can also customize the way posts are presented.

Circle’s customizabiltiy is limited to different views you can use to present posts in a Space.

Communities powered by Tribe can be easily embedded into website, mobile apps, and web apps. When combined with JWT SSO, this becomes a powerful way to seamlessly add community experience into apps.

Community admins have different configurations for the embeddable widgets. For example, in the case of embedding a Space you can make it ready only and choose to show or hide header, post editor, about section, etc.

With Tribe’s React SDK, it becomes easy to fully integrate the community into React apps and completely customize the user interface.

While Circle offers embeddable widgets, they are not as customizable as Tribe’s embedding solutions.

Tribe’s App Store includes a growing number of apps that can be installed to unlock additional functionalities, enhance your community, and integrate the community with tools you already use.

With Circle, there is no concept of modular apps that can be installed to enhance your community.

Large businesses often required advanced security to add additional layer of protection to community. That’s why Tribe offers custom security header, SSL certificate, and hosts data in a SOC II certified server.

These advanced security features are not available with Circle.

If you are looking to build custom functionalities for your community, Tribe’s Developer Portal can help you with API, webhooks, and Liquid Template engine. These custom enhancements are available in your community App Store as custom apps.

While Circle gives you access to API, there is no dedicated developer platform to enhance your community based on your needs.

Community monetization with Tribe is handled through integration with Memberful and Outseta. You can even set up Zapier integration with Stripe to process payments. However, there is no native payment processing functionality that can be utilized to charge membership fee.

Circle offers native payment processing so you can easily monetize your community. If this important for your community, Circle will be good choice.

Tribe doesn’t offer a mobile app that community members can use to log in to the community. However, it is easy to integrate Tribe into mobile apps using widgets and JWT SSO.

In future, Tribe will offer an SDK to help businesses create completely white-label mobile for the community if a standalone mobile app for the community is required.

Circle offers a Circle-branded mobile app to help community members log in.

Live streaming is a great way to engage members with live video feed and chat functionality. Tribe currently doesn’t offer native live streaming capabilty. However, live events from Facebook and YouTube can be easily embedded in Tribe communities.

Circle offers live streaming capability directly inside the community. If this is important for your community, Circle will be a good choice.

GDPR compliance, data residency, audit logs are important to comply with regulatory requirements and governance. Tribe’s Cookie Consent Manager app, data export/import capability, and more enable GDPR compliance. Tribe’s audit log feature is available to all the enteprise customers.

Apart from that Tribe offers data residency to companies looking to host data in Europe (Germany to be specific).

Circle offers GDPR compliance but there is no audit log and data residency capability.

Tribe offers a powerful analytics and reporting suite with a combination of native community analytics and third-party integration with solutions such as Amplitude Analytics and Google Analytics.

This allows community admins to have a granular view of the member activities and properties. Ampltude integration makes in easy to measure member stickiness, retention, member lifecycle, Space-specific engagement, and more.

Circle’s analytics is confined to the native analytics.

Tribe offers Advanced and Enterprise subscription plans. The Advanced plan costs $599/mo with an annual subscription. The Enterprise plan requires custom pricing and Tribe’s sales team can help with that.

Circle offers Basic ($39/mo), Professional ($99/mo), and Enterprise plan ($399/mo). There are additional costs based on different add-ons such as custom OAuth/SSO and additional Spaces.

If you are looking for a cheaper alternative to Tribe, Circle is a good choice.

Tribe is designed to help businesses improve customer success, collect feedback, boost customer engagement, and peer-to-peer support. Because of Tribe’s focus on businesses, there will be tighter integration with business tools such as HubSpot, Intercom, Saleforce, Zendesk, and more.

Tribe’s product roadmap is fully influenced by the needs of businesses building customer communities.

Circle started as a community software for creators. However, recently they changed their focus to cater to both creators and brands. Hence, the solutions offered by Circle may not always appeal to the businesses.

Conclusion

Takeaway from the comparison

If you are a creator looking to monetize your online community by charging a subscription fee with native payment processing and a mobile app to engage community members, Circle will be a good choice for you.

However, there are some limitations that don’t make it a preferable solution for businesses to build brand-led communities. In this guide, we’ll give an extensive comparison and highlight factors you should consider when selecting a community platform.

Join top businesses empowering their community with Tribe platform.