Create a modern and fully customized online community that simplifies the customer experience and helps you build stronger customer relationships.
Open Social is a Drupal-based open-source project that is also offered as Software as a Service. Largely Open Social has been adopted for communities where the primary use case lies in knowledge management and internal collaboration. It is predominantly used by nonprofit organizations and governments to connect with members as well as volunteers.
In terms of pricing, Open Social starts from $545 per month and supports 1000 total members. If you would like to add extensions, you would have to opt for the next pricing tier at $2150 per month which comes with 10,000 members.
Tribe, on the other hand, is crafted to empower brands with online communities using powerful customization tools, templates, modern design, and robust integrations. Community builders can also deeply integrate the community into products and sites with a suite of embeddable widgets and comprehensive API.
| Tribe | Open Social | |
|---|---|---|
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Pricing
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| Paid plan | Starts from $599/mo | Starts from $545/mo |
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Reviews
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| Capterra rating | 4.8/5 (86 reviews) | 4.5/5 (4 reviews) |
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Features
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| Community platform |
Select, organize, and showcase the social components on the
community site
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Limited customization
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| Embeddable widgets |
Plug in valuable social elements of the community inside the product or website
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| Activity feed |
Personalized activity feed to keep the members updated
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| Discussions/forums |
Enable members to share content and discuss topics
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| Private messaging |
Enable one-to-one conversation between members with chat-like experience
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| Spaces/Groups |
Build sub-communities of members with shared passion.
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| Public/Private community | ||
| Multiple post-types |
From QnA and ideation to long-form articles.
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| Gamification |
Badges, points, and leaderboard system.
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| Reporting and analytics |
In-built dashboard to track key metrics. Integration with Amplitude and Google Analytics
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Limited analytics
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| API |
Build custom integrations and automate processes.
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| Webhooks |
Notify external services on the web
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| App Store | ||
| Third-party integrations |
20+ integration with popular apps including Zapier.
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Limited (no Zapier integration)
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| SSO |
SAML, JWT, OAuth2, and more.
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| Moderation tools |
Automate moderation with minimum reputation requirements and
keyword blacklisting.
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| Events | ||
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Notification
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| Built-in notification | ||
| Push notification | ||
| Integration with messaging apps |
Notify members directly in Slack and Discord
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Data ownership
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| Export content | ||
| Export members | ||
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Mobile
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| Mobile app |
Mobile responsive and tight integration with messaging apps.
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Internationalization
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| Localization |
Immediate Access. No Credit Card Required.
Head of Community, Schoolhouse
your customer retention
of your customers engaged
Tribe’s design philosophy and engagement tools are inspired by popular social networks which makes it familiar to community members.
Deliver an immersive social experience right inside your product, app, or website with widgets. Some of the prominent examples can be enabling user discussions under the product listing and showcasing user-generated content when users browse through different features of your product.
Tribe offers some of the most compelling modern apps such as incentivization system via virtual currency that can be used to get desired user action, easy user management, and powerful analytics.
Tribe is a white-label social network solution. It is designed to adopt your brand and engineered to integrate with your website. You can even add your site header/footer to seamlessly blend it with your site navigation.
Both of the community solutions offer a similar set of features. However, Tribe is designed for businesses (SaaS, online services, retail, and education) looking to improve customer engagement, scale customer support, promote self-service, collect feedback, and drive customer success.
Another key difference is the platform approach — developers are empowered to easily build new apps on top of Tribe.
Open Social is suitable for NGOs and governments looking to build online communities where real-time collaboration (e.g., document editing) and in-built learning management are critical.
