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Tribe, a leading alternative to Salesforce Community Cloud

Get started with a customizable community platform powered by a thriving app ecosystem. Save your budget and resources to better serve your community.

Comparison

What’s the difference between
Tribe and Salesforce Community Cloud?

Salesforce is one of the pioneers in the Software as a Service space. However, their community solution is a relatively newer offering. They have made great progress — but, the Salesforce community solution doesn’t integrate into the customer journey. It can also be complex to set up with a longer learning curve and prohibitive because of the high cost.

Tribe offers a fully customizable community platform based on content consumption, networking patterns, and engagement tools with which modern social media users are familiar. Tribe Platform enables businesses to integrate community touchpoints in the entire customer lifecycle with embed tools and enhance the functionality of the community using Tribe App Store.

Read on to explore why Tribe can be a powerful alternative to Salesforce Community Cloud.

Why Tribe is the top alternative to
Salesforce Community Cloud

TribeSalesforce
Pricing
Free plan
Paid plan
$299 per month (25,000 members) for the Premium plan and the subscription fee for the Enterprise plan is based on specific business requirements
$5/member/month for customer community and $25/member/month for partnership management community
Learning curve
Setup complexity
Low to medium depending on customization
Very high
Training requirement for the platform
No
Yes
Features
Customizability
Visually build unique experiences for members with community building blocks
Embed tools
Plug in valuable social components of the community inside the product or website
Activity feed
Activity feed that delivers personalized and contextual content
Not available out of the box
Discussions/forums
Not available out of the box
Spaces
Build public and private Spaces in your community
Not available out of the box
Gamification
Keep members engaged with reputation scores, badges, and leaderboards
Reporting and analytics
Get complete understanding of member behavior and track key metrics
Developer portal
Enhance the functionality of the community with API, Webhooks, and Liquid Template
React SDK
Embed the community into your mobile and web app so you can fully customize the UI
Custom profile fields
Customize and add profile fields based on your needs
Data import and export
API
Build custom integrations and automate processes
Apps
Enhance the community by adding new functionalities
SSO (Single Sign-On)
Allow your users to log in with the existing credentials of your website or app
Moderation tools
Automate moderation with keyword blocklist
Notifications
Data residency
Advanced security
Audit log
Advanced search
Integrations
Zapier
Amplitude
Mixpanel
FullStory
Hotjar
Slack
Intercom
Branding
UI customization option
Fully customize the look and feel with color palettes and styles
Mobile
Responsive interface

Immediate access. No credit card required.

Tribe helped us build a unified community with continuous experience for learners and create a robust communication channel.

Mariah Olson

Head of Community, Schoolhouse

5x

your customer retention


80%

of your customers engaged

Should you build community with Tribe or Salesforce?

Tribe Platform offers a range of building blocks to create different types of online communities. You can use the platform to build communities for customer support, success, education, and more. It can also be completely customized to suit your design requirements and the Block-based community builder can be used to arrange different community components.

Salesforce is also highly customizable, but it comes with a higher learning curve and complex development workflow. The setup can be so overwhelming that it is common for organizations to conduct training sessions so that admins can use the platform.

At Tribe, we believe using software should be as intuitive as possible. So, it strikes the right balance between customization and usability.

Tribe helps you deliver an immersive community experience inside the customer journey. You can select components of the community and add them to any site or product using embed tools.

One of the examples can be displaying top community discussions related to a feature of the product when the user explores those features inside the product. This allows them to directly participate in the discussion right inside the product and benefit from self-service.

Similarly, a marketplace can showcase discussions related to a particular category inside the site to boost engagement and allow users to share their experiences.

Salesforce Community Cloud doesn’t offer embed tools, so if this is something you wish to achieve with your community, then Tribe would be the preferred platform.

Tribe’s Premium plan gives you everything to get started with a powerful community platform at a $299 per month fee (annual subscription).

The Enterprise plan offers enterprise-grade security, data residency, uptime SLA, and more. The subscription fee is customized based on business needs. The pricing would still be a fraction of what one would pay for Salesforce.

Salesforce Community solution starts from $5/member/month and goes up to $35/member/month. This makes it very resource-intensive for member growth. Also, the cost increases with additional apps you would need to install from the marketplace and training requirements for the admins.

Tribe’s design philosophy is inspired by modern social media sites. This makes it familiar to the community members and helps with community adoption. For instance, the engagement, networking, and content consumption tools offered by social networks such as Facebook, LinkedIn, and Quora are available in your Tribe community.

Salesforce Community Cloud represents an older forum-style design. If you are looking to build a modern online community, select Tribe Platform.

It is imperative for any business to use third-party apps for process automation. Hence, Tribe offers direct integrations with popular tools (e.g., Zapier, Intercom, Amplitude, FullStory) to help customers easily automate processes and sync data with the software services they already use. These integrations range from messaging apps and support tools to marketing automation and analytics.

Salesforce has good integration with its own solution but other types of integration need either custom development with API or additional paid app installation via its marketplace.

If you need to easily integrate with other popular tools without incurring extra costs, Tribe would be a great choice.

Since Tribe is a dedicated community platform, you can use a range of pre-built apps to extend the functionality of the community with a few clicks.

For example, there are pre-built apps to add cookie consent management functionality or insert custom code snippets into the community. Entirely new functionality can also be developed with Tribe’s Developer Portal.

With Salesforce, you won’t have access to all these types of apps and often end up purchasing from the app marketplace.

Tribe has strong reporting and analytics capabilities via both the in-built dashboard and external integration. You can get a detailed view of the overall health of your community directly inside the platform. Additionally, if you enable Google Analytics and Amplitude/Mixpanel integration, all of the member activities (from questions asked and answers requested to upvotes, comments and more) will be sent as events to these tools which would allow you to track engagement as well as retention metrics.

Salesforce doesn’t support this type of integration for analytics and it can be very difficult to understand the member behavior.

Consider Tribe if you would like to gain insights on exactly how your members are behaving and get a grip on community health.

Comparison

Tribe vs. Salesforce Community Cloud

Tribe offers a fully customizable community platform, embed tools, a rich App Store, and modern engagement tools to build successful online communities. Salesforce, on the other hand, can be complex because of the development stack and a higher learning curve. Also, you get locked in with a pricing model (the Basic plan starts from $5 per member) that hampers your scalability.

Hence, consider Tribe if you are looking for a modern, non-restrictive, and fully customizable yet more affordable alternative to Salesforce Community Cloud.

Join top businesses empowering their community using Tribe platform