Tribe, A Powerful Zendesk Gather Alternative

Create a fully customizable, integrated, and modern customer support community with Tribe. Save resources, promote self-service, and improve customer experience.

Comparison

What’s the difference between
Zendesk Gather and Tribe?

Zendesk Gather is a community forum software that works in conjunction with Zendesk Support and Zendesk Guide (knowledge base app). Zendesk’s help desk application is a mature and leading cloud-based software that empowers support agents. However, Zendesk Gather, is not designed to integrate into products to deliver contextual support.

On the other hand, Tribe can be easily integrated into products and websites so you can offer community experiences wherever your audiences live. Also, the Tribe Platform is powered by popular social network best practices — everything from content consumption and networking to collaboration and gamification is based on the familiarity of social media sites. You can leverage the white-label capability to create a fully customized online community exactly based on your brand guidelines.

Of course, you can create a stand-alone community site and integrate the same with the help desk and CRM software for workflow automation. Create a safe space for your customers to help each other and enable them to add value to your company collectively. Your customers can ask questions, submit answers, upvote content, and learn from webinar content.

The online support community powered by Tribe can help you promote self-service, drive product adoption, educate customers, mobilize the superusers for advocacy, and collect customer feedback in one centralized space.

Check out the following table to compare Tribe and Zendesk in greater detail.

Tribe vs. Zendesk Gather

TribeZendesk Gather
Reviews
Capterra 4.8/5 Not available
G2 Crowd 4.7/5 Not available
Pricing
Paid plan Starts from $599/mo $9/Agent
Features
Community platform
Select, organize, and showcase the social components on the community app.
Embeddable widgets
Plug in valuable social elements of the community inside the product or website.
Activity feed
Personalized activity feed similar to social media sites
Discussions/forums
Enable members to share content and discuss topics.
Spaces/Groups
Build sub-communities of members with shared passion.
Public or Private community
Supports both types of accessibility
Support for rich media
Gamification
Badges, points, and leaderboard system.
Reporting and analytics
In-built dashboard to track key metrics.
Advanced analytics via direct integration
Create granular reports by capturing community activities in Amplitude and Google Analytics.
Integrates with Google Analytics.
Direct video upload
Allow members to upload videos and play with native video processor
API
Build custom integrations and automate processes.
Webhooks
Apps
Modular apps such as Virtual Currency and Reputation Scores.
Multiple post types
From QnA and short updates to long-form articles using WYSIWYG editor
WYSIWYG editor to create posts
Social sharing
SEO from user-generated content
Third-party direct integrations
SSO
SAML, JWT, OAuth2.0, and Custom SSO.
Follow
Ability to follow topics, content, and other members
Mentions
Ability to tag members
Automated moderation
Automate moderation with minimum reputation requirements and keyword blacklisting.
Keyword filtering to flag posts
Moderation tools
Ability to flag, edit, delete, merge and ban
Data ownership
Export content
Using API
Export members
Branding
UI customization option
Fully customize the look and feel with CSS. Integrate with product or site navigation.
Customization using themes, HTML, and CSS. Doesn’t integrate with site navigation.
White label solution
Mobile
Mobile app
Mobile responsive and tight integration with messaging apps.
Responsive interface

Immediate Access. No Credit Card Required.

Tribe helped us build a unified community with continuous experience for learners and create a robust communication channel.

Mariah Olson

Head of Community, Schoolhouse

5x

your customer retention


80%

of your customers engaged

Modern design
for modern users

Tribe’s design philosophy and engagement tools are inspired by popular social networks which makes it familiar to community members.

Embeddable widgets

Deliver immersive social experience right inside your product, app or website with widgets. Some of the prominent examples can be enabling user discussions under the product listing and showcasing user-generated content when users browse through different features of your product.

Highly engaging apps

Tribe offers some of the most compelling modern apps such as incentivization system via virtual currency that can be used to get desired user action, easy user management, and powerful analytics.

It’s your brand.
Fully customizable.

Tribe is a white-label social network solution. It is designed to adopt your brand and engineered to integrate with your website. You can even add your site header/footer to seamlessly blend it with your site navigation.

Comparison

Should you build a support community using
Tribe or Zendesk Gather?

Zendesk Gather lets you enable many of the functionalities that Tribe Platform, although at the fundamental level it lacks the capability to embed community inside your product or site and doesn’t offer the familiar experience of social media sites.

Considering these points and the pricing, If you are looking for simple forum software that integrates with Zendesk Support you should select Gather.

However, if you are looking to build a full-fledged brand community for customers and audiences, you should select Tribe. With Tribe, apart from building a community site that mimics the experiences of popular social apps, you can add community components such as discussions right inside your product in a highly contextual manner.

Join top businesses empowering their community using Tribe platform.