Create a fully customizable, integrated, and modern customer support community with Tribe. Save resources, promote self-service, and improve customer experience.
Zendesk Gather is a community forum software that works in conjunction with Zendesk Support and Zendesk Guide (knowledge base app). Zendesk’s help desk application is a mature and leading cloud-based software that empowers support agents. However, Zendesk Gather, is not designed to integrate into products to deliver contextual support.
On the other hand, Tribe can be easily integrated into products and websites so you can offer community experiences wherever your audiences live. Also, the Tribe Platform is powered by popular social network best practices — everything from content consumption and networking to collaboration and gamification is based on the familiarity of social media sites. You can leverage the white-label capability to create a fully customized online community exactly based on your brand guidelines.
Of course, you can create a stand-alone community site and integrate the same with the help desk and CRM software for workflow automation. Create a safe space for your customers to help each other and enable them to add value to your company collectively. Your customers can ask questions, submit answers, upvote content, and learn from webinar content.
The online support community powered by Tribe can help you promote self-service, drive product adoption, educate customers, mobilize the superusers for advocacy, and collect customer feedback in one centralized space.
Check out the following table to compare Tribe and Zendesk in greater detail.
| Tribe | Zendesk Gather | |
|---|---|---|
|
Reviews
| ||
| Capterra | 4.8/5 | Not available |
| G2 Crowd | 4.7/5 | Not available |
|
Pricing
| ||
| Paid plan | Starts from $599/mo | $9/Agent |
|
Features
| ||
| Community platform |
Select, organize, and showcase the social components on the
community app.
| |
| Embeddable widgets |
Plug in valuable social elements of the community inside the
product or website.
| |
| Activity feed |
Personalized activity feed similar to social media sites
| |
| Discussions/forums |
Enable members to share content and discuss topics.
| |
| Spaces/Groups |
Build sub-communities of members with shared passion.
| |
| Public or Private community |
Supports both types of accessibility
| |
| Support for rich media | ||
| Gamification |
Badges, points, and leaderboard system.
| |
| Reporting and analytics |
In-built dashboard to track key metrics.
| |
| Advanced analytics via direct integration |
Create granular reports by capturing community activities in
Amplitude and Google Analytics.
|
Integrates with Google Analytics.
|
| Direct video upload |
Allow members to upload videos and play with native video processor
| |
| API |
Build custom integrations and automate processes.
| |
| Webhooks | ||
| Apps |
Modular apps such as Virtual Currency and Reputation Scores.
| |
| Multiple post types |
From QnA and short updates to long-form articles using WYSIWYG editor
|
WYSIWYG editor to create posts
|
| Social sharing | ||
| SEO from user-generated content | ||
| Third-party direct integrations | ||
| SSO |
SAML, JWT, OAuth2.0, and Custom SSO.
| |
| Follow |
Ability to follow topics, content, and other members
| |
| Mentions |
Ability to tag members
| |
| Automated moderation |
Automate moderation with minimum reputation requirements and
keyword blacklisting.
|
Keyword filtering to flag posts
|
| Moderation tools |
Ability to flag, edit, delete, merge and ban
| |
|
Data ownership
| ||
| Export content |
Using API
| |
| Export members | ||
|
Branding
| ||
| UI customization option |
Fully customize the look and feel with CSS. Integrate with product
or site navigation.
|
Customization using themes, HTML, and CSS.
Doesn’t integrate with site navigation.
|
| White label solution | ||
|
Mobile
| ||
| Mobile app |
Mobile responsive and tight integration with messaging apps.
| |
| Responsive interface |
Immediate Access. No Credit Card Required.
Head of Community, Schoolhouse
your customer retention
of your customers engaged
Tribe’s design philosophy and engagement tools are inspired by popular social networks which makes it familiar to community members.
Deliver immersive social experience right inside your product, app or website with widgets. Some of the prominent examples can be enabling user discussions under the product listing and showcasing user-generated content when users browse through different features of your product.
Tribe offers some of the most compelling modern apps such as incentivization system via virtual currency that can be used to get desired user action, easy user management, and powerful analytics.
Tribe is a white-label social network solution. It is designed to adopt your brand and engineered to integrate with your website. You can even add your site header/footer to seamlessly blend it with your site navigation.
Zendesk Gather lets you enable many of the functionalities that Tribe Platform, although at the fundamental level it lacks the capability to embed community inside your product or site and doesn’t offer the familiar experience of social media sites.
Considering these points and the pricing, If you are looking for simple forum software that integrates with Zendesk Support you should select Gather.
However, if you are looking to build a full-fledged brand community for customers and audiences, you should select Tribe. With Tribe, apart from building a community site that mimics the experiences of popular social apps, you can add community components such as discussions right inside your product in a highly contextual manner.
