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Build loyal user base for customer-to-customer business

A user-centric community platform that engages and retains users, so transactions increase
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Customer loyalty
is the key to revenue growth

According to Bain & Co. and Harvard Business School, a 5% boost in customer retention rates raises profits by 25% to 95%. Let us help you deliver highly engaging product experience and grow revenue with our online community platform.

  • Engage customers in real time

    Create a direct communication channel between your business and customers. This helps customers forge deep connections and interact with your brand in real time; also, your communications get better reach than other conventional channels.

  • Get better customer insights

    Allow your product team to get the Voice of Customer from an open and uninhibited platform. Be truly customer focused by gathering customer feedback, and integrating their recommendations in the product development cycle.

  • Reduce new user acquisition cost

    Leverage the user-generated content to build authentic content assets that would attract pre-qualified customers right in the research and discovery phase. Delight your community members, so they would invite their network to explore your brand.

  • Transform customer self-service

    Help your customers solve smaller issues with the power of collective knowledge base created by fellow customers and experts. This type of peer-to-peer value delivery creates strong networks and binds customers under your brand.

  • Enrich customer data

    Use the extensive API and native integrations of the community with third-party apps to augment the customer data in the existing systems. This enriched customer data will further help you refine your targeting, messaging and ultimately conversion rate.

  • Plug in e-commerce

    Take your customer community to greater heights by enabling commerce which would allow users to discover, learn and purchase your products. You can also showcase certain parts of the community inside your site. Achieve all this with highly customizable and brandable community solution.

Why Tribe Community Platform?

  • Custom community engine

    Select, organize and display the community elements exactly as per your business requirement.

  • Personalization

    Present personalized content with the power of machine learning that keeps users hooked to the community.

  • Moderation

    Easily manage content, activity, and report critical issues while taking care of diverse user needs.

  • Quick time to market

    Move from the conceptualization phase of a community to a full-fledged user community with faster implementation.

Apps and integration
with 20+ leading business tools

  • Slack

    Receive notifications and react right from Slack

  • Shopify

    Add social experience to your e-commerce site and covert members into buyers

  • Messenger

    Send and receive notifications and connect to your community members via Messenger

  • HubSpot

    Automatically send leads to HubSpot and sync members' information

APP STORE

Engage users and boost revenue with
a customizable community

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