Create a direct communication channel between your business and customers. This helps customers forge deep connections and interact with your brand in real time; also, your communications get better reach than other conventional channels.
Allow your product team to get the Voice of Customer from an open and uninhibited platform. Be truly customer focused by gathering customer feedback, and integrating their recommendations in the product development cycle.
Leverage the user-generated content to build authentic content assets that would attract pre-qualified customers right in the research and discovery phase. Delight your community members, so they would invite their network to explore your brand.
Help your customers solve smaller issues with the power of collective knowledge base created by fellow customers and experts. This type of peer-to-peer value delivery creates strong networks and binds customers under your brand.
Use the extensive API and native integrations of the community with third-party apps to augment the customer data in the existing systems. This enriched customer data will further help you refine your targeting, messaging and ultimately conversion rate.
Take your customer community to greater heights by enabling commerce which would allow users to discover, learn and purchase your products. You can also showcase certain parts of the community inside your site. Achieve all this with highly customizable and brandable community solution.
Select, organize and display the community elements exactly as per your business requirement.
Present personalized content with the power of machine learning that keeps users hooked to the community.
Easily manage content, activity, and report critical issues while taking care of diverse user needs.
Move from the conceptualization phase of a community to a full-fledged user community with faster implementation.
Add custom scripts and functionality to the community.
Interactive thread-based communication between members.
Members can ask questions, post answers, accept the right solution, and upvote.
Measure community usage and record community activities as events.
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