Meet SLAs, reduce churn, and promote evangelism

Delight customers by providing highly relevant solutions in a timely manner
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Improve customer support experience
with the collective wisdom

Top companies such as CollegeBound and Smart Nora are saving thousands of dollars by deflecting support tickets and efficiently solving customer issues via communities powered by Tribe.

  • Build knowledge base

    Integrate user-generated content and your own knowledge base in a central repository to showcase relevant and up-to-date content when users search, browse or add questions.

  • Solve customer issues

    Use a highly engaged user community to gain deep insight into customers’ needs. Empower and involve customers to create a product roadmap that is in sync with the user's voice.

  • Reduce the number of tickets

    Promote self-service by allowing customers to help each other and decrease the number of issue.

Why Tribe Community Platform?

  • Custom community engine

    Select, organize and display the community elements exactly as per your business requirement.

  • Personalization

    Present personalized content with the power of machine learning that keeps users hooked to the community.

  • Moderation

    Easily manage content, activity, and report critical issues while taking care of diverse user needs.

  • Quick time to market

    Move from the conceptualization phase of a community to a full-fledged user community with faster implementation.

Everything you need

A cloud-based solution with easy-to-configure social features.

Activity feed

Use the machine-learned activity feed to deliver a personalized content experience that continuously improves.

Multiple content types

Allow users to write articles, ask questions, submit answers, participate in polls, post images and videos.

Gamification

Leverage badges, points, and leaderboard system to increase engagement.

Analytics

Focus on the key metrics and take proactive actions using our powerful reporting features.

Virtual currencies

Incentivize users to take targeted actions and allow them to redeem the coins for your services.

AI-driven engagement

Detect most relevant members to answer your questions using Tribe AI, and give users the option to send requests.

User management

Easily tag users, perform a bulk import, send invitations to join, and manage roles with our intuitive interface.

Moderation

Efficiently manages the community with our moderation tool and maintain the quality while scaling user growth.

Precise targeting

Track activity, user behavior, and create profiles to target members via accurate communication and increase conversions.

App integrations

Automate processes, seamlessly merge online community in your existing workflow, and create robust data flow with our native third-party app integrations.

Groups

Enable users to create groups within your community to operate their private spaces, priority user groups, micro-interest groups, and everything in between.

Powerful API

Catch every activity in the community via extensive API and extend the functionality with custom integrations.

User roles

Change user roles and customize permissions to accommodate your community needs.

Single sign-on

Allow users to log in to the community seamlessly with the existing set of credentials.

Custom domain

Use your own domain name to retain your brand.

Notification tools

Precisely target the members with segmentation via newsletters, emails and more.

Popular integrations
for support communities.

  • Zendesk

    Easily create tickets right from the community

  • Salesforce

    Instantly push customer issues to Salesforce cloud

  • Slack

    Receive notifications and react right from Slack

  • HubSpot

    Enrich customer data and get a holistic view

ALL INTEGRATIONS

Promote self-service, collect feedback, and reduce churn
with a support community

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