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Scale customer support and promote self-service with an online community

Reduce churn, deflect support tickets, and delight customers with crowd wisdom

Cengiz

Co-creator @hubitat.org

When you request an answer or ask for a feature, they get back to you with their full dedication. You will partner with them.

Rachel

UCLA Health

We really like the team/customer support they are ready and willing to help us whenever we have questions or comments.

Rahul

Cloudnine Hospitals

I would recommend Tribe to anyone who wants to build a community from scratch with no-code software.

Amy Bryant

NEXL

Tribe is an efficient and effective way to build customer engagement. We are able to improve our product and help users.

Mariah
Mariah

Schoolhouse

Tribe has allowed us to rapidly experiment with new ways to connect the learners and tutors and build a unified experience.

Kathleen W.

Tim HortonsĀ® Foundation Camps

Ability to customize Tribe Platform to meet our campersā€™ and program needs has been critical as we have pivoted our programs.

Balaji

SurveySparrow

In a few days, we were able to launch our sleek, responsive, modern, flexible and powerful community portal with Tribe.

Andy N.

FutureSolve

I would highly recommend Tribe to organizations looking to strengthen their brand and build credibility with customers.

Improve customer support
with collective wisdom

Top companies such as ASUS and IBM are saving thousands of dollars by deflecting support tickets and efficiently solving customer issues via communities powered by Tribe. Empower your customers to help each other, share best practices, and resources, and offer a safe platform to give feedback.

Build knowledge base

Integrate user-generated content and your own knowledge base in a central repository to showcase relevant and up-to-date content when users search, browse or add questions.

Collect feedback

Use a highly engaged online community to gain deep insight into customersā€™ needs. Empower and involve members to bring the Voice of Customer into the product roadmap.

Deflect support tickets

Promote self-service by allowing customers to help each other and reduce the number of issues.

Why Tribe Community Platform?

Fully customizable

Create a community that is uniquely yours with themes, layout options, color palettes, and more.

App Store

Install or create the apps that are right for you and enhance your community with new functionalities.

Embeddable

Bring social touchpoints into your app or website with embeddable community components and improve engagement.

Social media best practices

We study the user engagement and networking tools used by popular social networks and bring them to businesses.

Apps and integrations

Custom app

Build what you imagine with Tribe’s Developer Portalā€”add new functionalities and enhance your community.

Zapier

Convert the community into automated actions and connect with your favorite apps.

Discussions

Interactive thread-based communication between members designed to drive engaement.

Google Analytics

Track community traffic and measure key metrics associated with members and content.

Promote self-service, collect feedback,
and reduce churn with a support community