Scale customer support and promote self-service with an online community

Reduce churn, deflect support tickets, and delight customers with crowd wisdom
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Improve customer support experience
with the collective wisdom

Top companies such as Pipedrive and IBM are saving thousands of dollars by deflecting support tickets and efficiently solving customer issues via communities powered by Tribe. Empower your customers to help each other, share best practices, resources, and offer a safe platform to give feedback.

  • Build knowledge base

    Integrate user-generated content and your own knowledge base in a central repository to showcase relevant and up-to-date content when users search, browse or add questions.

  • Collect feedback

    Use a highly engaged online community to gain deep insight into customers’ needs. Empower and involve members to bring the Voice of Customer into the product roadmap.

  • Deflect support tickets

    Promote self-service by allowing customers to help each other and reduce the number of issues.

Why Tribe Community Platform?

  • Custom community engine

    Select, organize and display the community elements exactly as per your business requirement.

  • Personalization

    Present personalized content with the power of machine learning that keeps users hooked to the community.

  • Moderation

    Easily manage content, activity, and report critical issues while taking care of diverse user needs.

  • Quick time to market

    Move from the conceptualization phase of a community to a full-fledged user community with faster implementation.

Everything you need

A cloud-based solution with easy-to-configure social features.

Popular integrations
for support communities.

  • Intercom

    Engage your community members and deliver highly targeted messages

  • Zapier

    Connect your community with 2000+ apps and automate workflows.

  • Slack

    Receive notifications and react right from Slack

  • Amplitude

    Analyze user behavior and create powerful reports.

ALL INTEGRATIONS

Promote self-service, collect feedback, and reduce churn with a support community