Scale customer support and promote self-service with an online community

Reduce churn, deflect support tickets, and delight customers with crowd wisdom

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Cengiz

Co-creator @hubitat.org

When you request an answer or ask for a feature, they get back to you with their full dedication. You will partner with them.
Rachel

UCLA Health

We really like the team/customer support; they are ready and willing to help us whenever we have questions or comments.
Rahul

Cloudnine Hospitals

I would recommend Tribe to anyone who wants to build a community from scratch with no-code software.
Amy Bryant

NEXL

Tribe is an efficient and effective way to build customer engagement. We are able to improve our product and help users.
Mike V.

Pipedrive

The flexibility of the platform is great. The team is super responsive and great in thinking along.
Kathleen W.

Tim Hortons® Foundation Camps

Ability to customize Tribe Platform to meet our campers’ and program needs has been critical as we have pivoted our programs.
Balaji

SurveySparrow

In a few days, we were able to launch our sleek, responsive, modern, flexible and powerful community portal with Tribe.
Andy N.

FutureSolve

I would highly recommend Tribe to organizations looking to strengthen their brand and build credibility with customers.

Improve customer support experience
with the collective wisdom

Top companies such as Pipedrive and IBM are saving thousands of dollars by deflecting support tickets and efficiently solving customer issues via communities powered by Tribe. Empower your customers to help each other, share best practices, resources, and offer a safe platform to give feedback.

Build knowledge base

Integrate user-generated content and your own knowledge base in a central repository to showcase relevant and up-to-date content when users search, browse or add questions.
Collect feedback

Use a highly engaged online community to gain deep insight into customers’ needs. Empower and involve members to bring the Voice of Customer into the product roadmap.
Deflect support tickets

Promote self-service by allowing customers to help each other and reduce the number of issues.

Why Tribe Community Platform?

Custom community engine

Select, organize and display the community elements exactly as per your business requirement.
Personalization

Present personalized content with the power of machine learning that keeps users hooked to the community.
Moderation

Easily manage content, activity, and report critical issues while taking care of diverse user needs.
Quick time to market

Move from the conceptualization phase of a community to a full-fledged user community with faster implementation.

Everything you need

A cloud-based solution with easy-to-configure social features.

Activity feed

Use the machine-learned activity feed to deliver a personalized content experience that continuously improves.

Multiple content types

Allow users to write articles, ask questions, submit answers, participate in polls, post images and videos.

Gamification

Leverage badges, points, and leaderboard system to increase engagement.

Analytics

Focus on the key metrics and take proactive actions using our powerful reporting features.

Virtual currencies

Incentivize users to take targeted actions and allow them to redeem the coins for your services.

Smart suggestions

Detect most relevant members to answer your questions using Tribe AI, and give users the option to send requests.

User management

Easily tag users, perform a bulk import, send invitations to join, and manage roles with our intuitive interface.

Moderation

Efficiently manages the community with our moderation tool and maintain the quality while scaling user growth.

Behavioral targeting

Track activity, user behavior, and create profiles to target members via contextual communication and increase conversions.

Integrations

Automate processes, seamlessly merge online community in your existing workflow, and create robust data flow with direct integrations, webhooks, and API.

Groups

Enable users to create groups within your community to operate their private spaces, priority user groups, micro-interest groups, and everything in between.