When you request an answer or ask for a feature, they get back to you with their full dedication. You will partner with them.
We really like the team/customer support they are ready and willing to help us whenever we have questions or comments.
I would recommend Tribe to anyone who wants to build a community from scratch with no-code software.
Tribe is an efficient and effective way to build customer engagement. We are able to improve our product and help users.
Tribe has allowed us to rapidly experiment with new ways to connect the learners and tutors and build a unified experience.
Tim Hortons® Foundation Camps
Ability to customize Tribe Platform to meet our campers’ and program needs has been critical as we have pivoted our programs.
In a few days, we were able to launch our sleek, responsive, modern, flexible and powerful community portal with Tribe.
I would highly recommend Tribe to organizations looking to strengthen their brand and build credibility with customers.
67% of consumers mention bad customer experiences as a reason for churn, but only 1 out of 26 unhappy customers complain. This means the lack of feedback doesn’t imply satisfaction and the inability to interact with customers in a meaningful manner can truly hamper growth.
Use the community to build a robust platform for research and development. Identify, recruit, and engage with the super users in an exclusive group to improve the product roadmap, select new features, fix ‘beneath the surface’ issues, and reduce time to market (TTM).
Insight communities can be great for ensuring that the preliminary ideas and propositions are worth pursuing. Collect candid and honest feedback from the members for rapid prototyping. Instill a sense of loyalty by involving them in product development.
Use different types of content like questions, polls, and articles to generate discussions based on the topics of your interest. Use gamification tools and competitions with virtual coins to prompt members to contribute quality content and guide the direction.
Use the extensive API, data export tools, and built-in integrations with third-party apps to augment the pre-existing data in your system. This enriched customer data will further help you refine your targeting, messaging and ultimately conversion rate.
Allow your support team to understand the critical issues affecting the users and use that knowledge to improve the training collaterals. Take proactive actions according to member behavior to handle support queries in an efficient manner.
Leverage the insights community to learn about the buying-decisions consumers make and how they are influenced by various factors. Use this to improve your marketing campaigns and communication at each stage of the customer lifecycle.
Select, organize and showcase the components of the community exactly the way you need and cater to members’ preferences.
Invite customers, employees, and other stakeholders to join a secure and private online space. Facilitate discussion in purpose-driven groups based on different topics.
Participate in discussions, create polls, promote new concepts, collect feedback, and encourage contribution with powerful gamification and rewards tools.
Use Tribe’s built-in dashboard to generate insightful reports, export data and perform analyses to uncover latent customer needs and compare with different cohorts.