A WYSIWYG editor is a critical component of any type of knowledge base software since you would be creating different types of content with text, images, and videos. Rich text editors are valuable for presenting and structuring content the right way.
Since the internal knowledge base would be the central hub to store the knowledge of the organization’s processes, practices, plans, etc., the search functionality is critical to make the right content available to the right people in a highly contextual manner.
Categorize the content created in the community based on different criteria. For example, you can create different groups segregate content and provide access to the members in a selective manner. Topics and hashtags are yet another way to organize content.
Your knowledge base doesn't have to be static. With Q&A your team can collaborate, share ideas, stay engaged, and give feedback to keep the knowledge base up-to-date. This type of real-time collaboration ensures efficient value delivery via collective wisdom.
Keeping the members updated about changes happening in the knowledge base and updates on the topics of their interest is important to boost efficiency. Use emails, in-app notifications, browser-based messages, and more to get the employees back to the knowledge base to take action.
Your knowledge base must not live in a silo. Integrate the internal knowledge base with tools your company already uses and automate the workflow to enable cross-department knowledge-sharing. This can also be used to keep the members updated about topics that concern their work.
It is always important to measure the performance of the knowledge base and how it is impacting your organization's overall goals. Get answers to questions such as "Who are the most engaged members?", "Which is the most popular content?", "Which resource needs an update?".
The organization's knowledge can be in different types of format -- from text posts and PDF documents to audio and video files. You should be able to create different types of content library by uploading and linking the files. It is also a good practice to control content accessibility based on permission.