Custom domain - Unlimited content - Unlimited members
Important features to consider
when selecting internal knowledge base software
Rich text editor
A WYSIWYG editor is a critical component of any type of knowledge base software since you would be
creating different types of content with text, images, and videos. Rich text editors are valuable for presenting
and structuring content the right way.
Since the internal knowledge base would be the central hub to store the knowledge of the organization’s
processes, practices, plans, etc., the search functionality is critical to make the right content available to the
right people in a highly contextual manner.
Categorize the content created in the community based on different criteria. For example, you can
create different groups segregate content and provide access to the members in a selective manner. Topics and
hashtags are yet another way to organize content.
Discussions - Q&A
Your knowledge base doesn't have to be static. With Q&A your team can collaborate, share ideas,
stay engaged, and give feedback to keep the knowledge base up-to-date. This type of real-time collaboration
ensures efficient value delivery via collective wisdom.
Keeping the members updated about changes happening in the knowledge base and updates on the topics of
their interest is important to boost efficiency. Use emails, in-app notifications, browser-based messages, and
more to get the employees back to the knowledge base to take action.
Integration and automation
Your knowledge base must not live in a silo. Integrate the internal knowledge base with tools your company
already uses and automate the workflow to enable cross-department knowledge-sharing. This can also be used to keep the
members updated about topics that concern their work.
Reporting and analytics
It is always important to measure the performance of the knowledge base and how it is impacting your
organization's overall goals. Get answers to questions such as "Who are the most engaged members?", "Which
is the most popular content?", "Which resource needs an update?".
The organization's knowledge can be in different types of format -- from text posts and PDF documents to
audio and video files. You should be able to create different types of content library by uploading and linking
the files. It is also a good practice to control content accessibility based on permission.
Tribe is empowering the new
generation of knowledge-driven internal communities
When you request an answer or ask for a feature, they get back to you with their full dedication. You will partner with them.
We really like the team/customer support;
they are ready and willing to help us whenever we have questions or comments.
I would recommend Tribe to anyone who wants to build a community
from scratch with no-code software.
Tribe is an efficient and effective way to build customer engagement.
We are able to improve our product and help users.
The flexibility of the platform is great. The team is
super responsive and great in thinking along.
Tim Hortons® Foundation Camps
Ability to customize Tribe Platform to meet our campers’
and program needs has been critical as we have pivoted our programs.
In a few days, we were able to launch our sleek, responsive, modern,
flexible and powerful community portal with Tribe.
I would highly recommend Tribe to organizations looking to strengthen their brand and
build credibility with customers.
Why Tribe is the leading
internal knowledge base software
Tribe offers all of the above-mentioned core features for an internal knowledge base and delivers
superior business value with customizations, modern design, forever free plan, and more.
Customize the internal knowledge base to any extent by selecting and organizing various components of the
community software. The platform is highly flexible in terms of adapting to the brand guidelines so you
can deliver a seamless experience to the employees.
Tribe allows you to select valuable components of the knowledge base and embed the same in any third-party
site or product. For instance, you can plug in the member discussions any internal tool that your company
uses so the employees can interact right inside the product.
Machine-learned content delivery
Tribe offers a sophisticated and AI-driven activity feed that continuously learns from the member activity
and behavior. This helps you deliver personalized content to the community members, boosts the engagement
rate, and makes your community sticky.
Tribe offers a forever free plan without any restrictions on the number of members and content. It also
allows you to point your own custom domain. The premium plan unlocks additional features such as enterprise-grade
SSO, priority support and advanced apps.
There are 20+ direct integrations with leading third-party tools to automate data flow and automate the existing processes.
For instance, the integration with popular massaging apps such as Slack allows the members to receive notifications
and react without leaving the apps.
Knowledge bases powered by Tribe come with a beautiful, modern, and mobile responsive design
based on new-age user behavior and familiar features of social media. Deliver the exactly same experience
across devices and plug in the community inside the mobile app.
Tribe delivers configurable reputation management system with leaderboards, badges, and points to help you
execute various gamification tactics. Also, the virtual currency system helps you influence employee behavior
by directly offering incentives.
Data import and export
You can always import data to quickly populate the internal knowledge base with members and content. This also
comes handy when you are seeding content to boost employee engagement. Data export helps you perform additional
analysis on the content generated inside the knowledge base.
#1 Community software rated for knowledge management, usability, and business value
Modern design for modern users
Tribe’s design philosophy is based on personalized and rich activity
feed suitable for new-age social media.
Deliver immersive social experience right inside your product or
website with widgets. Inspire members to share contextual experiences instantly and contribute
from the internal tools they already use.