A customizable and community-powered knowledge base software

Build a dynamic knowledge base with both crowd-sourced content and internal contribution

Cengiz

Co-creator @hubitat.org

When you request an answer or ask for a feature, they get back to you with their full dedication. You will partner with them.

Rachel

UCLA Health

We really like the team/customer support they are ready and willing to help us whenever we have questions or comments.

Rahul

Cloudnine Hospitals

I would recommend Tribe to anyone who wants to build a community from scratch with no-code software.

Amy Bryant

NEXL

Tribe is an efficient and effective way to build customer engagement. We are able to improve our product and help users.

Mariah

Schoolhouse

Tribe has allowed us to rapidly experiment with new ways to connect the learners and tutors and build a unified experience.

Kathleen W.

Tim Hortons® Foundation Camps

Ability to customize Tribe Platform to meet our campers’ and program needs has been critical as we have pivoted our programs.

Balaji

SurveySparrow

In a few days, we were able to launch our sleek, responsive, modern, flexible and powerful community portal with Tribe.

Andy N.

FutureSolve

I would highly recommend Tribe to organizations looking to strengthen their brand and build credibility with customers.

Knowledge base software
plays a key role in the customer experience

Tribe helps you build a fully customized online community where both your customers and employees can contribute content to build a dynamic knowledge base. Leverage crowd wisdom and the collaborative power of the internal team to keep the knowledge base updated — deliver contextual help to your customers inside your product or website with embeddable widgets.

Enable customer self-service and make it easier for the support agents to organize the right content, prioritize customer queries, and solve issues.

Integrate knowledge base in the customer journey

Tribe offers pluggable widgets that allow you to contextually embed components of the community inside the product or website. Integration with third-party tools such as Slack, Zendesk, and Zapier helps you seamlessly merge the community in the existing workflows.

Build a centralized knowledge hub

You can use Tribe to build a central repository of internal knowledge, content designed for customers, and user-generated content (Q&A, ideas, and more). Organize content by creating topics and groups (public, private, and secret) for efficient content discovery based on access level.

Gain better customer insights

Treat your branded online community powering the knowledge base as a focus group for market research and insight generation.
Enable open and candid conversations between customers to gain deeper understanding of customer needs, pain points, and expectations.

Personalized knowledge discovery

The activity feed delivers relevant content to the community members and helps them stay up to date. Tribe also recommends solved questions when users ask questions, read specific content or perform a search.

Measure the metrics that matter

Use Tribe’s in-built reporting dashboard and integrate with other popular analytics solutions to track metrics at a granular level. Export the content generated in the community to run your own text analytics for keyword extraction, sentiment analysis and more.

Deploy knowledge base across the organization

Tribe can be implemented to help any department in your company since every team relies on knowledge-sharing. Help your support team deliver better solutions to customers, keep marketing material in one central hub, generate product insights, ideas, and improve IT operation with how-to guides.

Why Tribe Community Platform?

Go live quickly

Add social touchpoints and build stand-alone knowledge-sharing communities within a matter of days.

Promote self-service

Save resources, reduce tickets, and scale customer support by allowing the members to help each other.

Build a fully customized community

Select, organize and display the community elements exactly based on your business requirement.

Moderate efficiently

Easily automate content and member moderation. Empower your community members to report critical issues.

Apps and integrations

Custom app

Build what you imagine with Tribe’s Developer Portal—add new functionalities and enhance your community.

Zapier

Convert the community into automated actions and connect with your favorite apps.

Discussions

Interactive thread-based communication between members designed to drive engaement.

Google Analytics

Track community traffic and measure key metrics associated with members and content.

Bring in community touchpoints and social elements to the knowledge base.