Build a dynamic knowledge base with both crowd-sourced content and internal contribution
Co-creator @hubitat.org
When you request an answer or ask for a feature, they get back to you with their full dedication. You will partner with them.
UCLA Health
We really like the team/customer support they are ready and willing to help us whenever we have questions or comments.
Cloudnine Hospitals
I would recommend Tribe to anyone who wants to build a community from scratch with no-code software.
NEXL
Tribe is an efficient and effective way to build customer engagement. We are able to improve our product and help users.
Schoolhouse
Tribe has allowed us to rapidly experiment with new ways to connect the learners and tutors and build a unified experience.
Tim Hortons® Foundation Camps
Ability to customize Tribe Platform to meet our campers’ and program needs has been critical as we have pivoted our programs.
SurveySparrow
In a few days, we were able to launch our sleek, responsive, modern, flexible and powerful community portal with Tribe.
FutureSolve
I would highly recommend Tribe to organizations looking to strengthen their brand and build credibility with customers.
Tribe helps you build a fully customized online community where both your customers and employees can contribute content to build a dynamic knowledge base. Leverage crowd wisdom and the collaborative power of the internal team to keep the knowledge base updated — deliver contextual help to your customers inside your product or website with embeddable widgets.
Enable customer self-service and make it easier for the support agents to organize the right content, prioritize customer queries, and solve issues.
Tribe offers pluggable widgets that allow you to contextually embed components of the community inside the product or website. Integration with third-party tools such as Slack, Zendesk, and Zapier helps you seamlessly merge the community in the existing workflows.
You can use Tribe to build a central repository of internal knowledge, content designed for customers, and user-generated content (Q&A, ideas, and more). Organize content by creating topics and groups (public, private, and secret) for efficient content discovery based on access level.
Treat your branded online community powering the knowledge base as a focus group for market research and insight generation.
Enable open and candid conversations between customers to gain deeper understanding of customer needs, pain points, and expectations.
The activity feed delivers relevant content to the community members and helps them stay up to date. Tribe also recommends solved questions when users ask questions, read specific content or perform a search.
Use Tribe’s in-built reporting dashboard and integrate with other popular analytics solutions to track metrics at a granular level. Export the content generated in the community to run your own text analytics for keyword extraction, sentiment analysis and more.
Tribe can be implemented to help any department in your company since every team relies on knowledge-sharing. Help your support team deliver better solutions to customers, keep marketing material in one central hub, generate product insights, ideas, and improve IT operation with how-to guides.
Add social touchpoints and build stand-alone knowledge-sharing communities within a matter of days.
Save resources, reduce tickets, and scale customer support by allowing the members to help each other.
Select, organize and display the community elements exactly based on your business requirement.
Easily automate content and member moderation. Empower your community members to report critical issues.
Build what you imagine with Tribe’s Developer Portal—add new functionalities and enhance your community.
Convert the community into automated actions and connect with your favorite apps.
Interactive thread-based communication between members designed to drive engaement.
Track community traffic and measure key metrics associated with members and content.
The best email marketing software on the web for online creators is empowering their customers across the globe to help and inspire each other with Tribe.
WebinarNinja, the top all-in-one platform for webinars, is building a community to connect entrepreneurs, enable peer-to-peer learning, and solve customer issues.
The leading marketplace specialized in connecting students and tutors brings people together to enable social conversations and cultivate stronger relationships.
