Marketplaces need to quickly grow the number of users and build a loyal user base to sustain in a highly competitive landscape. Your own branded online community can be an efficient channel to retain users, boost engagement and promote loyalty.
Deliver superior customer support at scale with community-driven self-help and elegant issue resolution. Keep your knowledge base updated and save customer service cost.
Leverage your users’ existing network to gain relevant users in an organic manner which can be driven by Tribe’s in-built gamification and incentivization system. The crowdsourced knowledge base always adds value as it doubles up as a channel to gain new users from web search and other third-party sites.
Create a user-to-user communication channel apart from two-way communication between users and your brand. This leads to strong user network, peer-to-peer value delivery, and better retention rate.
In comparison to the other channels, you would enjoy much higher reach, response rate, and ultimately conversion rate when you message existing users via a branded online community. Your messaging also get better precision as you’d be able to target based on user cohorts and enrich marketing data.
Because of the friendly nature of the communities, customers are more open to express themselves. This allows you to get high quality and authentic data for market research while instilling a sense of involvement in customers for the future direction of your business.
Select, organize and display the community elements exactly as per your business requirement.
Present personalized content with the power of machine learning that keeps users hooked to the community.
Easily manage content, activity, and report critical issues while taking care of diverse user needs.
Move from the conceptualization phase of a community to a full-fledged user community with faster implementation.
Receive notifications and react right from Slack
Add easy communication channel and notify community members
Analyze user behavior and create powerful reports.
Resolve customer issues quickly and reduce queries.
Increase user engagement, drive retention, and boost LTV.Learn More
Build an organic user channel, reduce acquisition cost.Learn More
Minimize development time, save resources, and go live.Learn More
Meet SLAs, reduce churn, and promote evangelism.Learn More
With over 1,500 stores in 49 countries, the largest sporting goods retailer in the world is powered by Tribe to provide a social community for its customers.
With millions of students on its platform, Top Hat has a deep integration with Tribe to connect authors and professors in its education software.
With thousands of app-based jobs, Appjobs embedded the discussion component of the community inside different categories of the marketplace.