Add community experience in the customer journey, boost engagement and retention.

Increase customer lifetime value by delivering community experience inside your product.
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Customer loyalty
is the key to revenue growth

According to Bain & Co. and Harvard Business School, a 5% boost in customer retention rates raises profits by 25% to 95%. Let us help you deliver highly engaging product experience and grow revenue with our online community platform.

  • Increase retention rate

    Foster deep connection of users with the brand and fellow members with shared knowledge, valuable networking, communication, and engagement. Boost retention rate to reflect the same in loyalty and revenue.

  • Lower acquisition cost

    Attract pre-qualified audiences to the community and tap into the network of the existing members. Use collective knowledge base to open up an organic acquisition channel.

  • Improve product strategy

    Establish direct communication and feedback sharing between customers and your teams across departments. Use the Voice of Customer to build solid user-centric product strategy.

Why Tribe Community Platform?

  • Custom community engine

    Select, organize and display the community elements exactly as per your business requirement.

  • Personalization

    Present personalized content with the power of machine learning that keeps users hooked to the community.

  • Moderation

    Easily manage content, activity, and report critical issues while taking care of diverse user needs.

  • Quick time to market

    Move from the conceptualization phase of a community to a full-fledged user community with faster implementation.

Everything you need

A cloud-based solution, easy to configure social features.

Activity feed

Machine-learned activity feed that continuously improves with user data.

Multiple content types

Allow users to write articles, ask questions, submit answers, participate in polls, post images and videos.

Gamification

Leverage badges, points, and leaderboard system to increase engagement.

Analytics

Focus on the key metrics and take proactive actions using our powerful reporting features.

Virtual currencies

Incentivize users to take targeted actions and allow them to redeem the coins for your services.

AI-driven engagement

Tribe AI automatically detects most relevant member to answer questions and gives users the option to send requests.

User management

Easily tag users, perform a bulk import, send invitations to join, and manage roles with our intuitive interface.

Governance

Efficiently manages the community with our moderation tool and maintain the quality while scaling user growth.

Precise targeting

Track activity, user behavior, and create profiles to target members via accurate communication and increase conversions.

App integrations

Automate processes, seamlessly merge online community in your existing workflow, and create robust data flow with our native third-party app integrations.

Groups

Enable users to create groups within your community to operate their private spaces, priority user groups, micro-interest groups and everything in between.

Powerful API

Catch every activity in the community via extensive API and extend the functionality with custom integrations.

User roles

Create user roles and customize permissions to accommodate your community needs.

Single sign-on

Allow users to seamlessly log in to the community with the existing set of credentials.

Custom domain

Use your own domain name to retain your brand.

Targeted email communication

Precisely target the members with segmentation via newsletter and email blasts.

Apps and integration
with 20+ leading business tools

  • Slack

    Receive notifications and react right from Slack

  • Google Analytics

    Add social experience to your e-commerce site and covert members into buyers

  • Mixpanel

    Track the community member interactions, create powerful reports and drive targeted communication.

  • MailChimp

    Grow your subscriber list by collecting emails from community members.

APP STORE

Engage users and boost revenue with
a customizable community

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Roles

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