Get loyal customers for your e-commerce and retail business

Understand and engage your buyers, so you can increase repeat purchases
BOOK A DEMO

Leading retailers are using Tribe to grow rapidly and save cost

Learn how Smart Nora, a leader in sleep and wellness space accelerated user acquisition and continues to deliver superior customer service experience with our community solution.

  • Gain deep customer insights

    Because of the friendly nature of the communities, users are vocal and express genuine views. This allows you to get honest feedback and authentic data for market research while instilling a sense of involvement in customers for the future direction of your product.

  • Use collective knowledge base to help users

    Deflect support requests by leveraging peer-to-peer communication platform. Empower users to create content, so they can share their experiences and help other users. This a crowdsourced knowledge base serves as an authentic support forum.

  • Instantly add social elements to your product

    Tribe’s extensive API, widgets, and other integration options allow you to selectively plug in any type of community element (questions, answers, discussions, etc.) right inside your product. This hooks user and further boosts the retention rate

  • Acquire highly relevant users organically

    Get benefit from your members’ existing network -- tap into low-cost and prequalified user acquisition via a referral system. The user-generated content also works as an efficient channel to acquire users via organic search and referral from third-party sites.

  • Leave competitors behind with a loyal customer base

    Software firms must ensure user engagement to boost retention rate and translate that to customer lifetime value. Hence, an online community can create loyalty by fostering a deep connection with the brand, allowing users to create a valuable network, and delivering value to each other

  • Increase conversion rates

    In comparison to the other channels, messaging via a branded communities offer better reach, response rate, and lead to a higher conversion rate. You would also be able to precisely target user cohorts and using the community activity to enrich marketing profile.

Why Tribe Community Platform?

  • Custom community engine

    Select, organize and display the community elements exactly as per your business requirement.

  • Personalization

    Present personalized content with the power of machine learning that keeps users hooked to the community.

  • Moderation

    Easily manage content, activity, and report critical issues while taking care of diverse user needs.

  • Quick time to market

    Move from the conceptualization phase of a community to a full-fledged user community with faster implementation.

Native integration
with 20+ leading business apps

  • Salesforce

    Enrich customer data easily track web metrics

  • Zendesk

    Deliver outstanding support experience

  • Google Analytics

    Track key metrics and gauge community health

  • HubSpot

    Automatically send leads to HubSpot and sync members' information

APP STORE

Engage users and boost revenue with
a customizable community

GET A DEMO

Roles

Use Cases

Resources

Company

Get in touch