Because of the friendly nature of the communities, users are vocal and express genuine views. This allows you to get honest feedback and authentic data for market research while instilling a sense of involvement in customers for the future direction of your product.
Deflect support requests by leveraging peer-to-peer communication platform. Empower users to create content, so they can share their experiences and help other users. This a crowdsourced knowledge base serves as an authentic support forum.
Tribe’s extensive API, widgets, and other integration options allow you to selectively plug in any type of community element (questions, answers, discussions, etc.) right inside your product. This hooks user and further boosts the retention rate
Get benefit from your members’ existing network -- tap into low-cost and prequalified user acquisition via a referral system. The user-generated content also works as an efficient channel to acquire users via organic search and referral from third-party sites.
Software firms must ensure user engagement to boost retention rate and translate that to customer lifetime value. Hence, an online community can create loyalty by fostering a deep connection with the brand, allowing users to create a valuable network, and delivering value to each other
In comparison to the other channels, messaging via a branded communities offer better reach, response rate, and lead to a higher conversion rate. You would also be able to precisely target user cohorts and using the community activity to enrich marketing profile.
Select, organize and display the community elements exactly as per your business requirement.
Present personalized content with the power of machine learning that keeps users hooked to the community.
Easily manage content, activity, and report critical issues while taking care of diverse user needs.
Move from the conceptualization phase of a community to a full-fledged user community with faster implementation.
Enrich customer data easily track web metrics
Deliver outstanding support experience
Track key metrics and gauge community health
Automatically send leads to HubSpot and sync members' information