Grow with an customer-centric community platform for SaaS companies

Educate, empower, and engage your users to drive customer success and retention
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The complete community solution for software and SaaS companies

Leading SaaS companies like Pipedrive and ConvertKit are already using Tribe to engage and retain users with customer communities and collecting valuable product feedback via insights community.

  • Gain deep customer insights

    Because of the friendly nature of the communities, users are vocal and express genuine views. This allows you to get honest feedback and authentic data for market research while instilling a sense of involvement in customers for the future direction of your product.

  • Use collective knowledge base to help users

    Deflect support requests by leveraging peer-to-peer communication platform. Empower users to create content, so they can share their experiences and help other users. This a crowdsourced knowledge base serves as an authentic support forum.

  • Instantly add social elements to your product

    Tribe’s extensive API, widgets, and other integration options allow you to selectively plug in any type of community element (questions, answers, discussions, etc.) right inside your product. This hooks user and further boosts the retention rate

  • Acquire highly relevant users organically

    Get benefit from your members’ existing network -- tap into low-cost and prequalified user acquisition via a referral system. The user-generated content also works as an efficient channel to acquire users via organic search and referral from third-party sites.

  • Leave competitors behind with a loyal customer base

    Software firms must ensure user engagement to boost retention rate and translate that to customer lifetime value. Hence, an online community can create loyalty by fostering a deep connection with the brand, allowing users to create a valuable network, and delivering value to each other

  • Increase conversion rates

    In comparison to the other channels, messaging via a branded communities offer better reach, response rate, and lead to a higher conversion rate. You would also be able to precisely target user cohorts and using the community activity to enrich marketing profile.

Why Tribe Community Platform?

  • Custom community engine

    Select, organize and display the community elements exactly as per your business requirement.

  • Personalization

    Present personalized content with the power of machine learning that keeps users hooked to the community.

  • Moderation

    Easily manage content, activity, and report critical issues while taking care of diverse user needs.

  • Quick time to market

    Move from the conceptualization phase of a community to a full-fledged user community with faster implementation.

Native integration
with 20+ leading business apps

  • Slack

    Receive notifications and react right from Slack

  • Amplitude

    Analyze user behavior and create powerful reports.

  • Intercom

    Engage your community members and deliver highly targeted messages

  • Zapier

    Connect your community with 2000+ apps and automate workflows.

APP STORE

A community platform
that touches every team member

  • Product manager

    Increase user engagement, drive retention, and boost LTV.

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  • Marketer

    Build an organic user channel, reduce acquisition cost.

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  • Developer

    Minimize development time, save resources, and go live.

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  • Customer support

    Meet SLAs, reduce churn, and promote evangelism.

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Engage users and boost revenue with
a customizable community

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