Grow with an customer-centric community platform for SaaS companies

Educate, empower, and engage your users to drive customer success and retention

Cengiz

Co-creator @hubitat.org

When you request an answer or ask for a feature, they get back to you with their full dedication. You will partner with them.

Rachel

UCLA Health

We really like the team/customer support they are ready and willing to help us whenever we have questions or comments.

Rahul

Cloudnine Hospitals

I would recommend Tribe to anyone who wants to build a community from scratch with no-code software.

Amy Bryant

NEXL

Tribe is an efficient and effective way to build customer engagement. We are able to improve our product and help users.

Mike V.

Pipedrive

The flexibility of the platform is great. The team is super responsive and great in thinking along.

Kathleen W.

Tim Hortons® Foundation Camps

Ability to customize Tribe Platform to meet our campers’ and program needs has been critical as we have pivoted our programs.

Balaji

SurveySparrow

In a few days, we were able to launch our sleek, responsive, modern, flexible and powerful community portal with Tribe.

Andy N.

FutureSolve

I would highly recommend Tribe to organizations looking to strengthen their brand and build credibility with customers.

The complete community solution for software and SaaS companies

Leading SaaS companies like Pipedrive and ConvertKit are already using Tribe to engage and retain users with customer communities and collecting valuable product feedback via insights community.

Gain deep customer insights

Because of the friendly nature of the communities, users are vocal and express genuine views. This allows you to get honest feedback and authentic data for market research while instilling a sense of involvement in customers for the future direction of your product.

Use collective knowledge base to help users

Deflect support requests by leveraging peer-to-peer communication platform. Empower users to create content, so they can share their experiences and help other users. This a crowdsourced knowledge base serves as an authentic support forum.

Instantly add social elements to your product

Tribe’s extensive API, widgets, and other integration options allow you to selectively plug in any type of community element (questions, answers, discussions, etc.) right inside your product. This hooks user and further boosts the retention rate

Acquire highly relevant users organically

Get benefit from your members’ existing network — tap into low-cost and prequalified user acquisition via a referral system. The user-generated content also works as an efficient channel to acquire users via organic search and referral from third-party sites.

Leave competitors behind with a loyal customer base

Software firms must ensure user engagement to boost retention rate and translate that to customer lifetime value. Hence, an online community can create loyalty by fostering a deep connection with the brand, allowing users to create a valuable network, and delivering value to each other

Plug in e-commerce

Take your customer community to greater heights by enabling commerce which would allow users to discover, learn and purchase your products. You can also showcase certain parts of the community inside your site. Achieve all this with highly customizable and brandable community solution.

Why Tribe Community Platform?

Custom community engine

Select, organize and display the community elements exactly as per your business requirement.

Personalization

Present personalized content with the power of machine learning that keeps users hooked to the community.

Moderation

Easily manage content, activity, and report critical issues while taking care of diverse user needs.

Quick time to market

Move from the conceptualization phase of a community to a full-fledged user community with faster implementation.

Native integration
with 20+ leading business apps

Slack

Receive notifications and react right from Slack

Amplitude

Analyze user behavior and create powerful reports.

Intercom

Engage your community members and deliver highly targeted messages

Zapier

Connect your community with 2000+ apps and automate workflows.

A community platform
that touches every team member

Product manager

Increase user engagement, drive retention, and boost LTV.

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Marketer

Build an organic user channel, reduce acquisition cost.

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Developer

Minimize development time, save resources, and go live.

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Customer support

Meet SLAs, reduce churn, and promote evangelism.

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Engage users and boost revenue with
a customizable community