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Win customers for life with a support community

Deliver impeccable customer service with relevant, up-to-date, and central knowledge center
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Customer loyalty
is the key to revenue growth

According to Bain & Co. and Harvard Business School, a 5% boost in customer retention rates raises profits by 25% to 95%. Let us help you deliver highly engaging product experience and grow revenue with our online community platform.

  • Create support content at a faster pace

    Swiftly populate the community with content developed by internal employees and imported users. Prompt customers to join your vibrant community by generating lots of activity.

  • Build an integrated knowledge hub for customer queries

    Keep knowledge base and user-generated content on support in one place; showcase relevant content when users search, browse or add questions.

  • Keep your knowledge base updated

    Ensure that your support literature is always up to date by combining the key contents generated by users with the official knowledge base.

  • Help support personnel close issues quickly

    Add customer support agents to the community and use our API to integrate with your support system. This way your support team will be able to quickly resolve tickets as they will always remain in the loop with a holistic view of the customer issue.

  • Gain better customer insights

    Your branded customer community allows open and candid conversation, enabling you to gain high-value insights on customer needs, pain points, and expectations.

  • Quantify community’s value delivery

    Use our solid analytics and reporting system to gauge community health and evaluate key metrics by integrating with your support system (e.g., number of tickets, time to close tickets, cost saved).

Why Tribe Community Platform?

  • Custom community engine

    Select, organize and display the community elements exactly as per your business requirement.

  • Personalization

    Present personalized content with the power of machine learning that keeps users hooked to the community.

  • Moderation

    Easily manage content, activity, and report critical issues while taking care of diverse user needs.

  • Quick time to market

    Move from the conceptualization phase of a community to a full-fledged user community with faster implementation.

Apps and integration
with 20+ leading business tools

  • Slack

    Receive notifications and react right from Slack

  • Shopify

    Add social experience to your e-commerce site and covert members into buyers

  • Messenger

    Send and receive notifications and connect to your community members via Messenger

  • HubSpot

    Automatically send leads to HubSpot and sync members' information

APP STORE

Help customers with
holistic knowledge-driven support experience.