Introducing pre-built, beautiful templates to make better relationships with your customers. Take a look

Win customers for life with a support community

Better customer support. Higher agent productivity. Lower support costs.

Cengiz

Co-creator @hubitat.org

When you request an answer or ask for a feature, they get back to you with their full dedication. You will partner with them.

Rachel

UCLA Health

We really like the team/customer support they are ready and willing to help us whenever we have questions or comments.

Rahul

Cloudnine Hospitals

I would recommend Tribe to anyone who wants to build a community from scratch with no-code software.

Amy Bryant

NEXL

Tribe is an efficient and effective way to build customer engagement. We are able to improve our product and help users.

Mariah
Mariah

Schoolhouse

Tribe has allowed us to rapidly experiment with new ways to connect the learners and tutors and build a unified experience.

Kathleen W.

Tim Hortons® Foundation Camps

Ability to customize Tribe Platform to meet our campers’ and program needs has been critical as we have pivoted our programs.

Balaji

SurveySparrow

In a few days, we were able to launch our sleek, responsive, modern, flexible and powerful community portal with Tribe.

Andy N.

FutureSolve

I would highly recommend Tribe to organizations looking to strengthen their brand and build credibility with customers.

Customer support experience is the
key to business growth

According to Microsoft, 96% of consumers consider customer service as an important factor in their choice for brand loyalty. Leverage Tribe’s community platform to create a completely customized support community — efficiently solve customer issues and save resources.

Create support content at a faster pace

Swiftly populate the community with content developed by internal employees and community members. Prompt customers to join your community and help each other.

Promote customer self-service

Empower your customers to find what they need in a couple of clicks. Tribe makes it easy for your customers to filter through previous support questions and find the right answer.

Keep your knowledge base updated

Ensure that your support literature is always up to date by combining the key contents generated by users with the official knowledge base.

Help support team close issues quickly

Add customer support agents to the community and use our API to integrate with your support system. This way your support team will be able to quickly resolve tickets as they will always remain in the loop with a holistic view of the customer issue.

Gain better customer insights

Your branded customer community allows open and candid conversation, enabling you to gain high-value insights on customer needs, pain points, and expectations.

Quantify community’s value delivery

Use our solid analytics and reporting system to gauge community health and evaluate key metrics by integrating with your support system (e.g., number of tickets, time to close tickets, cost saved).

Why create a support community with Tribe?

Customizable

Create a community with your brand guidelines and unique requirements with no code community platform.

Embeddable

Bring social touchpoints into your app or website with embeddable community components and improve engagement.

Extensible

Install or create the apps that are right for you and enhance your community with new functionalities.

Best practices

We study the user engagement and networking tools used by popular social networks and bring them to our customers.

Apps and integrations

Custom app

Build what you imagine with Tribe’s Developer Portal—add new functionalities and enhance your community.

Zapier

Convert the community into automated actions and connect with your favorite apps.

intercom

Intercom

Enrich Intercom contacts with member property data to get contextual information for support.

Slack

Slack

Enables admins and moderators to receive notifications from the community inside Slack.

Help customers with
holistic knowledge-driven support experience.