Win customers for life with a support community

Deliver impeccable customer service with relevant, up-to-date, and central knowledge center
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Customer support experience is the
key to business growth

According to Microsoft, 96% of consumers consider customer service as an important factor in their choice for brand loyalty. Leverage Tribe's community platform to create a completely customized support community -- efficiently solve customer issues and save resources.

  • Create support content at a faster pace

    Swiftly populate the community with content developed by internal employees and imported users. Prompt customers to join your vibrant community by generating lots of activity.

  • Build an integrated knowledge hub for customer queries

    Keep knowledge base and user-generated content on support in one place; showcase relevant content when users search, browse or add questions.

  • Keep your knowledge base updated

    Ensure that your support literature is always up to date by combining the key contents generated by users with the official knowledge base.

  • Help support personnel close issues quickly

    Add customer support agents to the community and use our API to integrate with your support system. This way your support team will be able to quickly resolve tickets as they will always remain in the loop with a holistic view of the customer issue.

  • Gain better customer insights

    Your branded customer community allows open and candid conversation, enabling you to gain high-value insights on customer needs, pain points, and expectations.

  • Quantify community’s value delivery

    Use our solid analytics and reporting system to gauge community health and evaluate key metrics by integrating with your support system (e.g., number of tickets, time to close tickets, cost saved).

Why Tribe Community Platform?

  • Custom community engine

    Select, organize and display the community elements exactly as per your business requirement.

  • Personalization

    Present personalized content with the power of machine learning that keeps users hooked to the community.

  • Moderation

    Easily manage content, activity, and report critical issues while taking care of diverse user needs.

  • Quick time to market

    Move from the conceptualization phase of a community to a full-fledged user community with faster implementation.

Help customers with
holistic knowledge-driven support experience.