Swiftly populate the community with content developed by internal employees and imported users. Prompt customers to join your vibrant community by generating lots of activity.
Keep knowledge base and user-generated content on support in one place; showcase relevant content when users search, browse or add questions.
Ensure that your support literature is always up to date by combining the key contents generated by users with the official knowledge base.
Add customer support agents to the community and use our API to integrate with your support system. This way your support team will be able to quickly resolve tickets as they will always remain in the loop with a holistic view of the customer issue.
Your branded customer community allows open and candid conversation, enabling you to gain high-value insights on customer needs, pain points, and expectations.
Use our solid analytics and reporting system to gauge community health and evaluate key metrics by integrating with your support system (e.g., number of tickets, time to close tickets, cost saved).
Select, organize and display the community elements exactly as per your business requirement.
Present personalized content with the power of machine learning that keeps users hooked to the community.
Easily manage content, activity, and report critical issues while taking care of diverse user needs.
Move from the conceptualization phase of a community to a full-fledged user community with faster implementation.
Receive notifications and react right from Slack
Connect your community with apps you already use and automate workflows
Engage your community members and deliver highly targeted messages
Automatically send leads to HubSpot and sync members' information