When you request an answer or ask for a feature, they get back to you with their full dedication. You will partner with them.
We really like the team/customer support they are ready and willing to help us whenever we have questions or comments.
I would recommend Tribe to anyone who wants to build a community from scratch with no-code software.
Tribe is an efficient and effective way to build customer engagement. We are able to improve our product and help users.
Tribe has allowed us to rapidly experiment with new ways to connect the learners and tutors and build a unified experience.
Tim Hortons® Foundation Camps
Ability to customize Tribe Platform to meet our campers’ and program needs has been critical as we have pivoted our programs.
In a few days, we were able to launch our sleek, responsive, modern, flexible and powerful community portal with Tribe.
I would highly recommend Tribe to organizations looking to strengthen their brand and build credibility with customers.
According to Microsoft, 96% of consumers consider customer service as an important factor in their choice for brand loyalty. Leverage Tribe’s community platform to create a completely customized support community — efficiently solve customer issues and save resources.
Swiftly populate the community with content developed by internal employees and imported users. Prompt customers to join your vibrant community by generating lots of activity.
Keep knowledge base and user-generated content on support in one place; showcase relevant content when users search, browse or add questions.
Ensure that your support literature is always up to date by combining the key contents generated by users with the official knowledge base.
Add customer support agents to the community and use our API to integrate with your support system. This way your support team will be able to quickly resolve tickets as they will always remain in the loop with a holistic view of the customer issue.
Your branded customer community allows open and candid conversation, enabling you to gain high-value insights on customer needs, pain points, and expectations.
Use our solid analytics and reporting system to gauge community health and evaluate key metrics by integrating with your support system (e.g., number of tickets, time to close tickets, cost saved).
Create a community with your brand guidelines and unique requirements with no code community platform.
Bring social touchpoints into your app or website with embeddable community components and improve engagement.
Install or create the apps that are right for you and enhance your community with new functionalities.
We study the user engagement and networking tools used by popular social networks and bring them to our customers.