According to Microsoft, 96% of consumers consider customer service as an important factor in their choice for brand loyalty. Leverage Tribe’s community platform to create a completely customized support community — efficiently solve customer issues and save resources.
Swiftly populate the community with content developed by internal employees and imported users. Prompt customers to join your vibrant community by generating lots of activity.
Keep knowledge base and user-generated content on support in one place; showcase relevant content when users search, browse or add questions.
Ensure that your support literature is always up to date by combining the key contents generated by users with the official knowledge base.
Add customer support agents to the community and use our API to integrate with your support system. This way your support team will be able to quickly resolve tickets as they will always remain in the loop with a holistic view of the customer issue.
Your branded customer community allows open and candid conversation, enabling you to gain high-value insights on customer needs, pain points, and expectations.
Use our solid analytics and reporting system to gauge community health and evaluate key metrics by integrating with your support system (e.g., number of tickets, time to close tickets, cost saved).
Create a community with your brand guidelines and unique requirements with no code community platform.
Bring social touchpoints into your app or website with embeddable community components and improve engagement.
Install or create the apps that are right for you and enhance your community with new functionalities.
We study the user engagement and networking tools used by popular social networks and bring them to our customers.
The best email marketing software on the web for online creators is empowering their customers across the globe to help and inspire each other with Tribe.
WebinarNinja, the top all-in-one platform for webinars, is building a community to connect entrepreneurs, enable peer-to-peer learning, and solve customer issues.
The leading marketplace specialized in connecting students and tutors brings people together to enable social conversations and cultivate stronger relationships.